Hi Louise,
We upgraded one of our Thieme titles, Synthesis, to print plus online for
2003. That wasn't without its problems. In 2004 we upgraded our remaining
Thieme titles and they were added to the existing license we signed for
Synthesis, and we were sent a new license to cover all the titles.
We tried to reduce problems with the upgrade of these titles by making
contact with the publisher in advance, checking if there was an online only
option, getting price quotes from them to forward onto our agents and
checking what we needed to do about the license.
In fact, Thieme were very helpful in that they turned on our access to these
titles once they received the signed licenses, even though they hadn't
received payment for any of our subscriptions (including the one that had
been upgraded the year before) and that was the middle of February!!
We did have to do a fair amount of work going between our agent and the
publisher to get all this finally resolved. Somehow I was under the
impression that that was one of the reasons we had agents!
Carmen Krenz ([log in to unmask]) at Thieme was my main contact for all
of this and has always been very quick in responding to the various queries
we have had.
Cheers
Lesley
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Lesley Crawshaw, Faculty Information Consultant,
Learning and Information Services,
University of Hertfordshire, Hatfield, AL10 9AB UK
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
e-mail: [log in to unmask]
phone: 01707 284662 fax: 01707 284666
web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/
list owner: [log in to unmask]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Louise Cole
Sent: 07 July 2004 09:51
To: [log in to unmask]
Subject: Thieme journals
Dear all,
Anyone else experiencing real problems getting an online journal set up with
Thieme? They seem to lack the understanding of what an online upgrade is
and insist on a separate licence for each journal title we order. To set up
Synthesis, our second title from them, it took them three months to even
tell us we needed another licence. Our first title is also on it, which
means we then have to write on that we have entitlement to archives through
a previous licence.
Are we the only ones to find it so difficult to get a simple upgrade with
this publisher from print to print/online?
Best wishes
Louise
Louise Cole
Electronic Resources Team Leader
Health Sciences Library
University of Leeds
Leeds
LS2 9JT
tel. 0113 34 35502
fax. 0113 34 34381
email. [log in to unmask]
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