Lesley wrote:
> Regarding the premium service - we don't currently subscribe
> partly because we haven't had time to investigate this service
We didn't see that we needed to spend 250 pounds a year for what seemed
little benefit.
Perhaps they should have spelt out what the standard service is. "Premium
customer service, with unlimited phone and email support" doesn't suggest no
service if you don't pay!
From what I have read recently
(http://www.biblio-tech.com/uksg/SI_PD.cfm?AC=2620&PID=10&ZID=1516)
ingenta are only just breaking even so need to increase revenue. This is not
the way to do it!
Ian
--------------------------------------------
Ian Winship, Electronic Services Manager
Library & Learning Services
Northumbria University
Newcastle upon Tyne NE1 8ST, UK
email: [log in to unmask]
tel: 0191 227 4150 fax: 0191 227 4563
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