On Fri, 23 Jan 2004 07:25:19 -0800, Jel Coward <[log in to unmask]>
wrote:
>They also told me that the support dept for Dell are now in India and
>that the support advice usually just involves suggesting using the
>rescue disk
I have recently experienced Dell's support when our Axim PDA broke
down. The web site was useless - very little relevant information and
some of what was there was wrong - and 4 out of 5 different helpline
operatives we spoke to were clueless. Very polite, but no idea how to
fix the problem, unwilling to take responsibility by offering to
replace the device (which is what was needed) and each time promising
a call-back that didn't happen. Fortunately the 5th phone call got
results.
Dell have always had a good reputation in the past and I've often
recommended them to people, but I'm reluctant to do so now. If I was
buying a PC tomorrow I really don't know who I'd go for.
David
--
Dr David G Evans
Cardiff
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