Andy,
"receptionist failing to print the prescription" - yet a record of it having been printed?
Looking at Fays reply
"Yes it can, at the point when it asks you to key "enter" to confirm the
location the Rx is to be sent to, if you key "exit" it gives you a record
without printing"
And Michael Leutys
"Under EMIS the <F1> ("Exit") key always cancels a choice or returns you
to the previous stage, as its name implies"
It would seem that a receptionist interrupted from printing scripts to deal with something else could press the <F1>
("Exit") key - have a record of the script being printed - yet there would be no script!!
OK it's human error - but correctable if we can dicover that is what's happening.
Or have I misunderstood EMIS (having never used it for printing scripts)
Documenting collection - though a solution - is a workload issue - for both pharmacy and GP surgery.
Actually - I've been partway down that route with a practice - it succeeded in proving that scripts that were recorded as
beeing issued hadn't been collected by us - however instituting a document collection proceedure for every script issued
could be a nightmare!!
Jeff
> We have this on
> occasions whenever we have taken the time to investigate carefully it is
> usually the result of human error (receptionist failing to print the
> prescription or patient having collected but lost the prescription or
> someone else having collected it on their behalf but they're not aware).
> There doesn't appear to be a system issue.
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