Hi Robert,
What comes around, goes around.
I remember 4 years ago, doing and Xmas session at the Pan West Midlands
deputising service before it was Primecare. The computers folder under the
strain. The computerised telephone network folded under the strain. For 6
hours, patients could not ring in and doctors could not ring out to deal
with calls. The more intelligent patients turned up at OOH centres. The
stupid ones stayed at home waiting for the phones to work. Darwinian
selection process in action. That is rather un-PC.
Sound like you had it a bit easier than we did, perhaps not. After all I had
6 hours of an 8 hour shift writing etc on my PC. You actually had to do some
work.
And still the stupid s***s in high places think mega systems will work.
There must be low flying Gloucester Old Spots in the area again. Perhaps
they will learn, & perhaps not. They are so cretinously stupid and wedded to
control they think LSPs can deliver. 39 Billion pounds and counting. Now
that is 750 UKP for every man woman and child in the UK. The biggest white
elephant every devised by man is gestating. Perhaps we should open a book on
the gestation period.
Richard J
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----- Original Message -----
From: "Robert Treharne Jones" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, December 29, 2004 10:41 AM
Subject: From the short to the long....
Did an OOH session yesterday - it was as busy as anyone could have expected,
but what made matters interesting was the way in which the county-wide
computer system went down (again).
This meant that instead of pulling all the calls off a screen to be dealt
with electronically the sheets had to be hand-written at base and then faxed
out to each call centre, completed by hand and then faxed back again.
Unsurprisingly the kit was not available to keep pace, and why the fax
machines didn't burn out was anyone's guess. Suffice it to say that people
were hand-delivering call sheets to the centre at the end of the shift
because the fax machine was never in a state to receive incoming calls.
Now I know the systems are going to be so much more robust come the NPfIT
revolution, and I know there are going to be more back-up systems than you
can shake a stick at, and I know we really have nothing to fear when we all
rely on central electronic records.
But it does make you think......
Robert
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