Oh the outcome of the ASA adjudication will name and shame! That is far
better than "telling your mates". That means thousands of others with press
coverage to match.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Simon Howarth (WSL)
Sent: Tuesday, June 29, 2004 9:15 AM
To: [log in to unmask]
Subject: Re: [data-protection] Sometimes one gets odd responses
I have done DPA work for a major mobile service provider in the past. It's
not loosing your "(small) business" that they are (or should be) worried
about. It's the fact you'll tell a hundred others - then it starts to be a
pain!
Go on. Name and shame....!
Simon Howarth.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: 29 June 2004 08:07
To: [log in to unmask]
Subject: [data-protection] Sometimes one gets odd responses
A week or more ago I received SMS UCE on my private TPS registered mobile
phone. I went to the website of the apparent sender, a mobile telephone
service provider, and lodged a complaint.
I have so far been told that (a) it can not have come from them, (b) to
pursue it with the Telephone Preference Agency (sic) and (c) to write in on
paper to their Customer Service Department who will only then investigate.
That third piece of instruction has now been given to me twice.
So, what's my point?
Simple. I have written to them, to their customer service address on their
website by electronic means, as previously invited. They are now causing me
to jump through a hoop in order to make a legitimate (and already made)
complaint. As Customer Service this sucks. It also means that I will be
unlikely to place my (small) business with them in the future. I have let
them know that I have no intention of following their "official process" and
that they must follow my official process, letting them know that my
official process is a threefold complaint: Information Commissioner, ASA
and TPS.
Since our objective as Privacy People is to avoid such complaints, I felt
this information would be of interest to members here. It's like a case
study, really: "How could Mr Trent have been made to feel good about the
mobile service provider? Would he then have complained to the powers that
be?"
Probably their bluster would work for a non privacy specialist. But we are
growing in number. The dark lord will fall... (oops, got carried away
there)
Tim Trent - Consultant
Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618
email: [log in to unmask]
<blocked::mailto:[log in to unmask]>
Marketing Improvement Limited, Abbey House, Grenville Place, Bracknell,
United Kingdom, RG12 1BP <blocked::http://www.marketingimprovement.com/>
http://www.marketingimprovement.com
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