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CALL FOR PAPERS -
COOP'04 Workshop on Knowledge Interaction and Knowledge Management
French Riviera - May 11, 2004
http://tech-web-n2.utt.fr/coop/callworkshop.htm

Knowledge management is often studied from the point of view of
knowledge as an object which has to be clarified, archived, spread,
shared. But there is another point of view in which we want to focus
during this workshop, which is knowledge in action, or "knowing",
instead of "knowledge", as (Cook, Brown, 1999) or (Pfeffer, Sutton,
1999) make the distinction. We thus fit in a historical current
initiated by (Bannon, Kuutti, 1996), who used to distinguish a passive
and an active or constructuve view of Organizational Memory. We could
then say that we adopt a Social approach of Knowledge Management
(Erickson, Kellogg, 2001), contrary to other works which deal with
information problems. In other words we could claim stopping to think in
terms of knowledge management, and starting to think in terms of
supporting the larger social context in which knowledge management is
embedded.
In this pragmatic knowing perspective, we are interested in knowledge
used in action, or knowledge as a part of action. Conversations take an
important role in knowledge sharing (Fitzpatrick, 1996), and could be
analyzed as a source for sense-making, or a means for apprenticeship.
Results of interaction have also to be analyzed and classified.
We then propose to deal with interaction and knowledge management by
interesting in three kinds of problematics:

1- Interaction as a means for sense-making: storytelling, language
structuring, social distribution across a network, taxonomy of interaction
acts...

2- Interaction as a learning process, as Lave and Wenger noted in
communities of practice (Lave, Wenger, 1991): knowledge elaboration in a
community, knowledge reuse from a community
to an other, ...

3- Boundary objects of interaction: shared binders which structure
apprenticeship, Computer-Mediated-Communication tools, role of online
multi-users environments within which users can engage socially with one
another, structuring level of these environments, social functions of
documents as mediators of social activity (Brown, Duguid, 1995), text
indexation, ontologies, Socio-Semantic Web, annotation tools, ...

We invite authors to submit a long abstract (4 pages), indicating how
their work contributes to one of these three problematics listed above.
We encourage submissions both from computer and human science disciplines
(CSCW, Organization science, Linguistic, Sociology, ...), which could be
equally based on empirical studies, conceptual statements, or tool
proposition, for instance.

The workshop is aimed to be a high communicative meeting place. So one
of the main goals is to bring together researchers working on similar
topics, but from different communities (sociology, linguistic, and
organization science as well as in computer science). In order to
achieve these goals, talks should be no longer than 10 minutes.

Each author will be encouraged to read another accepted paper and to
comment on it after the original talk was given. That gives a thesis and an
antithesis which will help to start the discussion. If some topics turn
out to be of high interest, we will schedule working groups to allow
further discussions. The presentations will be gathered by themes. At
the end of each theme, there will be a general discussion.

Important dates
Submission deadline:February, 23, 2004
Notification of acceptance:March, 22, 2004
Camera (Web)-ready (authors) April, 12, 2004
Camera (Web)-ready (organizers)April, 26, 2004
Workshop:May, 11, 2004

Submission format
Contributions are invited in the form of a long abstract paper (max. 4
pages).
The title page should include name, affiliation, e-mail address of the
contributor(s), and finally one of the three problematics listed above
(sense-making, learning, boundary objects). Papers will be judged on
their contribution to the discussion, and some will be selected for
presentation.

Papers have to be submitted electronically (in Word, HTML or PDF) to
[log in to unmask]

The proceedings will be published on the WWW and as a report.

Workshop co-chairs
Myriam Lewkowicz (Technical University of Troyes)
E-mail: [log in to unmask]
Volker Wulf (University of Siegen and Fraunhofer FIT)
E-mail : [log in to unmask]

Program committee
M. Baker, Universite de Lyon2 (Lyon, France)
C. Brassac, Université Nancy2 (Nancy, France)
A. Giboin, INRIA (Sophia-Antipolis, France)
R. Klamma, RWTH (Aachen, Deutschland)
M. Klann, Fraunhofer FIT (Sankt Augustin, Deutschland)
M. Marcoccia, UTT (Troyes, France)
V. Pipek, University of Oulu (Oulu, Finland)
E. Soulier, UTT (Troyes, France)
M. Rohde, International Institute for Socio-Informatics (Bonn, Deutschland)
M. Zacklad, UTT (Troyes, France)