Same experience for London Business School. The timing and release of
the new agreement (end of calendar year at major holiday period) was not
favourable, nor was the relatively short deadline (a few weeks) in which
to make what for many customers is a major budgetary and/or strategic
decision with a key supplier.
Part of the problem for us is the rather "opaque" way in which the NESLI
2 subscription options were presented, leaving us with no option but to
query them first, in order to have a clarified basis on which to make a
decision. This has only further protracted the whole process for us.
Jonathan Eaton
Jacqueline Knowles wrote:
> Here at University of Durham we received our detailed final quote just
> yesterday. We had a complete silence from Elsevier for nearly a month
> despite me pestering them with several emails. Not great customer
> service :(
>
> Jackie
>
> Patel Damyanti wrote:
>
>> We at Royal Holloway are also waiting for a final quote.
>> We contacted Science Direct a short while ago and are still waiting
>> for a
>> response.
>>
>> Damyanti
>>
>> Ms Damyanti Patel
>> Liaison Librarian (Economics, European Studies, Management)
>> Bedford Library
>> Royal Holloway, University of London
>> Egham Hill
>> Surrey
>> TW20 0EX
>>
>>
>>
>>> -----Original Message-----
>>> From: Nicola Dennis [SMTP:[log in to unmask]]
>>> Sent: Wednesday, February 04, 2004 10:08 AM
>>> To: [log in to unmask]
>>> Subject: Final Quote for Science Direct 2004
>>>
>>>
>>>>> Renewal of ScienceDirect
>>>>
>>>>
>>>>> Are there any other libraries still waiting to receive a final
>>>>> quote for
>>>>> their subscription to ScienceDirect for 2004 yet?
>>>>
>>>>
>>>>> Although we have continually contacted ScienceDirect we have
>>>>> received no
>>>>> communication from them and we have still not received our final
>>>>> quote. We are very concerned about the short time remaining
>>>>> before the
>>>>> extension to the existing agreement ends on February 18th.
>>>>
>>>>
>>>>
>>>>> Jill Lambert
>>>>> Team Leader and Head of Public Services
>>>>
>>>>
>>>>> LIS
>>>>> Aston University
>>>>> Birmingham, B4 7ET
>>>>> United Kingdom
>>>>> e-mail: [log in to unmask]
>>>>> Telephone 0121-359-3611 ext 4403
>>>>> Fax: 0121-359-7358
>>>>
>>>>
>>> **********************************************
>>>
>>> Nicola Dennis
>>> Business Information Specialist
>>> Library and Information Services
>>>
>>> Telephone:0121 359 3611 ext 4405
>>> Fax:0121 359 7358
>>>
>>> Aston University
>>> Aston Library and Information Services
>>> Aston Triangle
>>> Birmingham
>>> B4 7ET
>>> England
>>>
>>> **********************************************
>>
>>
>
>
> --
> _________________________________________________________
>
> Jackie Knowles
> Electronic Resources Librarian
> Durham University Library, Stockton Road, Durham. DH1 3LY
> Tel. No.: 0191 334 2958
> Fax. No.: 0191 334 2971
> E-Mail: [log in to unmask]
> _________________________________________________________
--
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Jonathan Eaton
Electronic Resources Manager
London Business School
Sussex Place
Regent's Park
London NW1 4SA
UK
T: +44 (0)20 7262 5050 ext 4238
F: +44 (0)20 7706 1897
E: [log in to unmask]
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
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