I have protested strongly to Ingenta about their decision to charge for
what I regard as standard service options, but to no effect. We shall
pay for the premium service with great reluctance. I feel that Ingenta
have shot themselves in the foot here: for a relatively small monetary
gain they have damaged their relationship with their library partners.
Peter King
On Thu, 28 Oct 2004 10:22:01 +0100 s morris <[log in to unmask]> wrote:
> Can I ask if others have chosen to subscribe to the premium service for the
> new ingenta and what your views are on this?
>
> It appears that there will be no telephone contact allowed with ingenta
> unless you pay the premium.
>
> Our current links to ingenta journals have not been working since (?) midday
> yesterday, but I have not been informed by ingenta that there is a problem.
> (I have now 'phoned them but the 'phone no. will soon be withdrawn)
>
> This is an extremely bad time to have down-time for ejournals - this is our
> hottest (and most crucial) time for marketing and teaching.
>
> Sandra
>
>
>
> Sandra Morris
> Electronic Information Development Officer
> Subject Support & E-Library Team,
> Information Services,
> Hugh Owen Library,
> University of Wales,
> Aberystwyth,
> Ceredigion, SY23 3DZ
> ====================================
> Email: [log in to unmask]
> Phone: 01970 621892
> FAX: (01970) 622404
>
> Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
> Gwasanaethau Gwybodaeth,
> Llyfrgell Hugh Owen,
> Prifysgol Cymru,
> Aberystwyth,
> Ceredigion, SY23 3DZ
> ====================================
> Ffon: 01970 621892
> ====================================
*****************
Dr Peter King
Assistant Director (Information Management)
University of Bristol Information Services
Tyndall Avenue, Bristol BS8 1TJ, United Kingdom.
Tel. +44 (0)117 928 8005
Fax. +44 (0)117 925 5334
Email [log in to unmask]
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