I've just had a reply from Ingenta, they have a problem and the
migration has not gone as smoothly as they planned. They estimate a 2-3
hour wait now until the fix is in place - at that point all our URLs
will work again.
Jackie
Jacqueline Knowles wrote:
> Hi Sandra,
>
> We looked at the premium Ingenta services but decided against it for the
> moment and our current sitaution exactly mirrors your own.
>
> Links to all our Ingenta journals are not working, IngentaSelect is fine
> ... at the moment but then they said they'd migrate IngentaSelect two
> weeks later than Ingenta!
>
> I'd written in my diary the official launch date for IngentaConnect
> (Tues 26th Oct) but I have not seen any official messages from the
> provider about the launch, beyond the various invitations to look at the
> Beta version spanning back over recent months. The latest info I have
> came via this list and Lesley Crawshaw last week. This stated
>
> "These switchovers will require no action on your part"
>
> I don't recall receiving any concrete advice about how to plan for
> migration but I seem to remember reading somewhere that the old sites
> would still function for a while and with the above statement backing
> this up I decided I did not need to plan in time to wholesale update our
> URLs. I'm worried now that I have been wrong in this assumption and that
> this is actually what customers need to do.
>
> I've been trying to phone Ingenta this morning myself - I went through
> the switchboard down in Oxford and the operator could not get anyone to
> answer from the helpdesk. After about a dozen tries over several minutes
> she finally rather embarrassingly suggested I better leave a message -
> she did not mention anything about us needing to be a premium customer
> to have access to the helpdesk - I wonder when they propose a start date
> for this daft new rule.
>
> Best wishes
> Jackie
>
>
> s morris wrote:
>
>> Can I ask if others have chosen to subscribe to the premium service
>> for the
>> new ingenta and what your views are on this?
>>
>> It appears that there will be no telephone contact allowed with ingenta
>> unless you pay the premium.
>>
>> Our current links to ingenta journals have not been working since (?)
>> midday
>> yesterday, but I have not been informed by ingenta that there is a
>> problem.
>> (I have now 'phoned them but the 'phone no. will soon be withdrawn)
>>
>> This is an extremely bad time to have down-time for ejournals - this
>> is our
>> hottest (and most crucial) time for marketing and teaching.
>>
>> Sandra
>>
>>
>>
>> Sandra Morris
>> Electronic Information Development Officer
>> Subject Support & E-Library Team,
>> Information Services,
>> Hugh Owen Library,
>> University of Wales,
>> Aberystwyth,
>> Ceredigion, SY23 3DZ
>> ====================================
>> Email: [log in to unmask]
>> Phone: 01970 621892
>> FAX: (01970) 622404
>> Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
>> Gwasanaethau Gwybodaeth,
>> Llyfrgell Hugh Owen,
>> Prifysgol Cymru,
>> Aberystwyth,
>> Ceredigion, SY23 3DZ
>> ====================================
>> Ffon: 01970 621892
>> ====================================
>>
>
>
--
_________________________________________________________
Jackie Knowles
Electronic Resources Librarian
Durham University Library, Stockton Road, Durham. DH1 3LY
Tel. No.: 0191 334 2958
Fax. No.: 0191 334 2971
E-Mail: [log in to unmask]
_________________________________________________________
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