Mark,
>but I feel that the system we have
>in place already (just mail the person in charge, or ussc, or the
>email address associated with the package in question) seems to work
>pretty well, and it's not clear to me what the benefits of Bugzilla
>over that system are.
To keep a record of bugs and common user problems that can be viewed by all.
At the moment this type of information is easily lost. If we had such a
thing from the start of the project it would have been a good tool to
estimate the number of users and amount of work done by the project (good
for getting money). We are now supposed to encourage community support for
unsupported applications, having a common place for that support is a good
thing.
Steve.
-----Original Message-----
From: Mark Taylor [mailto:[log in to unmask]]
Sent: 13 January 2004 13:20
To: [log in to unmask]
Subject: Re: Bugzilla ???
On Tue, 13 Jan 2004, Clive Davenhall wrote:
> David,
>
> > So what IS AstroGrid using to track bugs?
>
> Officially, and sometimes still in practice, it is still Bugzilla.
>
> But often it is simpler just to talk directly to the person responsible
> writing the software, and this is usually what happens. This is feasible
> as long as the problems are confined to a community of developers, but
> won't work when a wider community of users is reporting bugs.
>
> I agree that Bugzilla is OTT for AstroGrid (or Starlink), but it is
> usable (when I need to), so it is not worth making a fuss about.
>
> I hae doobts, though, about how successful the average astronomer/user
> would be in using it to report a problem.
I haven't used, or looked at, Bugzilla at all, and to some extent this
is just kneejerk conservatism, but I feel that the system we have
in place already (just mail the person in charge, or ussc, or the
email address associated with the package in question) seems to work
pretty well, and it's not clear to me what the benefits of Bugzilla
over that system are. Clive's comments would seem to back this up.
Are we moving to a heavy-duty bug tracking system because there's some
good reason that we need/want to, or just because we can?
Mark
--
Mark Taylor Starlink Programmer Physics, Bristol University, UK
[log in to unmask] +44-117-928-8776 http://www.star.bris.ac.uk/~mbt/
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