Dear All,
As promised, here are the main points regarding virtual enquiry
products.
QuestionPoint was the most widely used software http://questionpoint.org
<http://questionpoint.org/>
Used at both Huddersfield http://wwwcls.hud.ac.uk
<http://wwwcls.hud.ac.uk/> and Nottingham
http://www.nottingham.ac.uk/is/support/library/questionpoint
See also CURL report:
http://www.curl.ac.uk/projects/QuestionPoint%20final%20report.pdf
Other articles/resources mentioned include the following: Bernie Sloan's
digital ref pages http://www.lis.uiuc.edu/~b-sloan/bernie.htm;
http://sourceforge.net/projects/openaaq/; VRD 2003 conference
proceedings at -
http://www.vrd2003.org/proceedings/index.cfm; the public library
service's Ask A Librarian http://www.ask-a-librariam.org.uk
<http://www.ask-a-librariam.org.uk/>
Tutor.com's virtual reference toolkit
http://www2.tutor.com/products/vrt.aspx;
http://www.lirg.org.uk/lir/pdf/article86e.pdf - useful article by Linda
Berube who runs Ask a Librarian; Payne and Perrot (2003) Librarians on
Call http://library.open.ac.uk/help/Librarians_on_call_info.html and
finally, Uni of Strathclyde's virtual reference pilot with 2 Australian
universities written up as: Beyond the virtual shore... by Keith Davis
and Sally Scholfield, Library Review, 2004, vol 53(1), pp. 61-65
(available on Emerald).
Thanks to everyone for their replies.
David
David Fisher
Information Manager
Nottingham Trent University
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