Hi,
I'm currently reviewing our stock recovery (invoicing) processes. At the
moment we charge borrowers the actual replacement cost of an item plus a
non-cancellable administrative charge of £12.50 per item. As you can
imagine, pricing each item is a very staff intensive exercise and causes a
backlog in the whole process at busy times of the year. One of the options
I'm interested in exploring is whether to charge a standard replacement
cost instead, as done by the British Library.
I'd be interested in finding out the following.
1. Do you charge the actual replacement cost when you invoice for
lost/stolen or very overdue items?
2. Do you charge a standard amount. If so - how much? Do you have different
charges depending on material type - e.g. books, DVDs, videos etc
3. Do you levy an administration charge & if so, how much?
Many thanks in advance,
Cath
Cath Morgan
Reader Services Librarian
University of Sussex
Brighton
BN1 9QL
Tel: +44(0)1273 873499
Fax: +44(0)1273 678441
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