BE SAFE BE SURE - PLACES STILL AVAILABLE !
COFHE West Midlands are running a course on managing student behaviour:
'Be Safe - Be Sure'
Skills and knowledge for confident management and response to
challenging student behaviour.
Interpersonal and safety skills training for Learning Resources and
support staff working in FE/HE
The course will cover:
Principles of good customer service
Health and safety issues
Sources of aggression
How to manage reactions of mind & body in ourselves and students
A conflict reduction model
Techniques to best manage difficult inter-personal situations
The course will be a mix of presentation and participation and delegates
will recieve a course pack & certificate of attendance.
COST: £50 + VAT CoFHE members £75 + VAT non-members
DATES & VENUES
January 23rd 2004 University of Wolverhampton, Walsall Campus
February 26th 2004 University of Gloucestershire, Oxstalls Campus
Time 9.30am - 4.00pm
TO BOOK
Please complete and return to:
Val Bigford
Learning Resource Centre
City of Wolverhampton College
Wellington Road
Bilston
WV14 6BT
01902 821116
email: [log in to unmask]
I/We would like to attend this event: number of delegates
My/our choice of venue is
Please invoice my organisation/
I enclose a cheque for £ (made payable to CoFHE West Midlands)
Name:
College Address (including phone number & email address please)
Closing date week before course date
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