Apologies for cross posting.
The National Audit Office's report on the British Library ("The British
Library - Providing services beyond the Reading Rooms") can be found
here:
http://www.nao.org.uk/pn/03-04/0304879.htm
According to the NAO it has "...[responded] well to the opportunities
and challenges of providing services in the electronic era, ...[it] has
undergone significant and beneficial organisational change, and...it has
made important recent improvements to the services that it offers beyond
its reading rooms. At the same time some aspects of the service could be
made more user-friendly and the Library needs to remain vigilant in
ensuring that the full benefits from its programme to convert material
to digital form can be sustained in the long term."
Terry Hanstock
Faculty Liaison Officer
Libraries & Learning Resources
The Nottingham Trent University
The Boots Library
Goldsmith Street
Nottingham
NG1 5LS
Direct line 0115 8482893
Fax 0115 8482286
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