Hello,
Can I confirm if the following is the (expected) way that "regular" LCG
users will get support:
1. User has some problem/question.
2. User identifies/guesses if problem is related to:
* experiment specific software
* local LCG access point (i.e. UI, local network)
* remote LCG computing site (i.e. specific CE)
* general LCG problem
3. Attempts to find solution in available
documentation/guides/tutorials/howto/faq.
4. If experiment specific, contacts experiment software group.
5. If LCG related, pursues this escalation chain until an answer is
provided:
* colleague at next desk/office
* local computing support officer
* experiment assigned LCG support officer (e.g. me, for LHCb)
* GGUS
* [log in to unmask] email address
6. If the problem seems to be at a specific site (either LCG access
point or LCG execution site), use GOC DB to find site specific support
email address and contact them directly.
Does this sound about right? It is (roughly) what is documented on the
LCG "User Intro/Starting Point" web page:
http://lcg.web.cern.ch/LCG/peb/grid_deployment/user_intro.htm
Cheers,
Ian.
--
Ian Stokes-Rees [log in to unmask]
Particle Physics, Oxford http://www-pnp.physics.ox.ac.uk/~stokes
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