From: "Paul Bromley" <[log in to unmask]>
Sent: Saturday, January 10, 2004 2:06 PM
> Can I ask on the list - what is the usual turnaround time on a PMA
(Insurance Report). Is 3-4 weeks excessive or the norm?? We are having
increasing numbers of companies putting pressure on us after a day or so. I
am considering getting our PM to fax them to sya that we have receipt of the
PMA and that it is in a queue to be dealt with on a basis of first come
first done and that it will be with them within our 3-4 week period (unless
they wish to pay premium rates). What is the turnaround time in your
practice and what do you think of 3-4 weeks??
Paul
Our office sends an acknowledgement letter on receipt to all requests for
medical reports, copy records etc which states that because of pressure of
NHS work we have delays of 8-10 weeks; that if a delay would affect the
patient's health they should advise us it is needed urgently (also that we
need them to confirm our fees but that's another matter). This means they
don't expect it so quickly and if we get them done in 6 weeks they are
content.
Fay
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