Customer Care - Policy and Method
This new Allegro Training course will be run in Leeds in eraly February.
More details from the address below
In today’s client-focused business and public service
environment, competitive edge comes from excellent service
quality and customer relationships.
* This course gives practical ideas on a team-work approach to
creating loyalty and brand awareness through excellent customer
care.
* It gives opportunities to consider and practise appropriate, safe and
efficient behaviours for high-quality customer care.
By the end of the day delegates will have
* Explored the effect of negative and positive staff attitudes on
clients
* Examined how to use team- building to create positive staff
attitudes
* Learned how to produce “models” to guide staff in their approach to
clients
* Considered how to monitor and maintain improvements in
customer care
Date: Thursday 18 December
Venue: Bloomsbury Square Training Centre, London
Cost: £200
Date: Tuesday 3 February
Venue: Leeds
Cost: £200
To reserve a place on this course please e-mail
[log in to unmask] or mail or fax post an
application to the address below with the following details
Delegate name
Institution
Address, tel.no, fax. no, e-mail
Invoice address (if different)
Order no. (if required)
Any special dietary requirements
Important note
Once a firm booking has been confirmed any cancellations will be
subject to the following terms
Cancellation up to 14 days before the course 80% refund
Cancellation between 7 &14 days before the course 50% refund
Cancellation less than 7 days before the couse No refund
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
|