Maria,
One reference that would certainly speak to the relationship between caregivers and clients is Making Grey Gold (or Gray) by Tim Diamond - it is a very good book. But I don't recall there being union-specific things in there - still perhaps in his bibliography?
Clare Ungerson has also written about client- PSA (personal support assts) relations in the UK and the tensions there.
good luck,
Pamela
P. J. Cushing, PhD
Cultural Anthropology
McMaster University, Canada
www.PamelaCushing.com
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