We have service level agreements with our customers and measure against
these. In addition each staff member has specific KPAs and reports on
these each month. These are monitored and adjusted over the year and used
for performance appraisal and recommendations regarding increases and merit
bonuses. If you would like more information please contact me.
Patricia Stabbins
Information Resources Manager
Umgeni Water
KwaZulu Natal
South Africa
-----Original Message-----
From: Ellis, Amy Nadine [mailto:[log in to unmask]]
Sent: 13/11/2003 16:11
To: [log in to unmask]
Subject: Re: Records Management Performance Measures
We use a monthly statistical chart show our progress for the month as
well as our progress throughout the year. We also use this information
to graph our progress and track activities from year to year.
I'll send you the chart as an attachment under separate cover.
-----Original Message-----
From: The UK Records Management mailing list
[mailto:[log in to unmask]] On Behalf Of Claire Park
Sent: Thursday, November 13, 2003 6:54 AM
To: [log in to unmask]
Subject: Records Management Performance Measures
Hello
Not sure how relevant this is to this list but here goes....
We have been asked to start thinking about ways in which we could
usefully
record and interpret our performance/activities in RM.
This has been done in the past and it was purely a way of recording and
interpreting 'time' as opposed to showing 'what' we do. Our time sheet
was
divided up into rough areas of activity i.e. cataloguing, appraisal,
enquiries, meetings, etc.
I was wondering if anyone has any suggestions as to what we could
usefully
record and present as a means of showing what we do not just in RM but
as
an Archive Service. I am sure many of you have to account for your
time,
How do you do this? Would be grateful if you could share your thoughts?
Many thanks
Claire
Cumbria Records Centre
Ashley Street
CARLISLE
Cumbria
CA2 7BD
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