I'm going to run a customer satisfaction survey for internal staff and staff based in the field for the organisation I work for. I have some information on running surveys for external customers, but not sure if the questions are appropriate for internal staff, who should be able to have more of a say in the information service we provide rather than just 'tick boxes'.
Has anyone had any experience in running an internal survey, and if so, could anyone share the types of questions asked and maybe give me some feedback on things NOT to ask!!! We would like to give staff an opportunity to comment a lot.
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Helena Korjonen-Close
Medical Information Officer/Company Librarian
Medical Department
Merck Pharmaceuticals
Harrier House, High Street
West Drayton, Middx., UB7 7QG, UK
Tel: +44 (0)1895 452325 Fax: +44 (0)1895 452296
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Merck Pharmaceuticals
(a Division of Merck Ltd)
Harrier House
High Street
West Drayton
Middlesex
UB7 7QG
United Kingdom
Telephone: +44 (0)1895 452200
Facsimile: +44 (0)1895 420605
Website: http://www.merckpharma.co.uk
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