This book might be of some use to some of you. Please pass the information
to anyone interested in this. Sorry for crossposting.
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Advanced QFD Applications
M. Xie, K. C. Tan, and T. N. Goh
ASQ Quality Press, Milwaukee, WI, USA
http://qualitypress.asq.org/perl/catalog.cgi?item=H1177
Advanced QFD Applications takes several steps beyond the basic Quality
Function Deployment (QFD) analysis so as to maximize its potential in
practical applications. Both quantitative and qualitative analyses are
emphasized along with a number of techniques including House of Quality
(HOQ), which is described and illustrated with simple examples. The book
also focuses on the future voice of customers (VOC) and a discussion of
recent advances in QFD methodology, methods for strategically analyzing and
selecting benchmarks, and case studies.
This book serves as an excellent reference or textbook for learning how to
apply QFD and illustrates how following this unique approach for capturing
the VOC will ensure your product/service meets their needs. Some basic
knowledge or experience with QFD is helpful in understanding the concepts
include but is not required to read or use this book.
Contents:
§ Introduction to Quality Function Deployment (QFD)
§ Decision making using the House of Quality (HOQ)
§ Variability analysis in QFD
§ QFD for service quality analysis
§ Benchmarking for quality improvement
§ Future Voice of Customers (VOC)
2003. 216 pages. ISBN 0-87389-586-X. 6 x 9 hardcover.
Item: H1177 List Price: $60.00
To order, call 800-248-1946, visit our online bookstore at
http://qualitypress.asq.org,
Reference Priority code: QPTPR33
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