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Call for papers CUU 2003

We invite submissions (due May 12, 2003) for the second ACM Conference on 
Universal Usability, to be held in Vancouver, BC, Canada, November 10 - 
11, 2003. We seek work in any area whose aim is to enable the widest range 
of users to successfully use technology for information, communications, 
entertainment, education, e-commerce, civic systems and government 
services.


Challenges include the diversity of users (experts and novices, old and 
young, educated and illiterate, disabled, forgotten, those in ill health, 
etc.); the wide range of technology (e.g.; 100 to 1 ratios in processor 
and network speeds), and the gap between what users know and what they 
need to know. We are interested in research, new systems and technologies, 
empirical evaluations of systems, policy suggestions, and systems that 
support community activities. A diverse set of participants is expected 
including technologists, policy makers, advocates, users, and researchers.


Topics

Specific topics include (but are not limited to) the following.

Solutions to address the politics, policies, and economics of universal 
usability and evaluations of those solutions:
·     New pricing schemes and new services
·     Methods of measuring intellectual capital and the value of diverse 
access
·     Ethical considerations and design trade-offs involved with universal 
usability
·     Methods for helping communities with special needs articulate and 
share those needs and/or create their own solutions
·     Economic benefits of universal usability
·     Social benefits of universal usability

Solutions to accommodate variations in hardware, software and network 
access as well as empirical evaluations of these systems:
·     Middleware translation systems to support various display and input 
devices among versions and formats
·     Designs for modular software and hardware components that 
interconnect reliably
·     Standards and protocols that address these variations

Proposed solutions to accommodate users who differ in attributes such as 
skill, knowledge, age, gender, disability, literacy, language, culture and 
income together with the evaluation of such solutions:
·     Methods for users to adapt and personalize systems according to 
their expertise, reading level, learning style, etc
·     Methods to accommodate environmental and social variations
·     Software management tools to support multiple versions in multiple 
languages
·     Improved customer service, on-line help, and on-line training

Solution processes for better understanding users, contexts and tasks:
·     Design for Dynamic Diversity
·     User Sensitive Inclusive Design
·     Ethnographic observations to capture diversity
·     Participatory design
·     Social impact statements
·     Usability tests with stratified user groups
·     Ensuring diversity in heuristic evaluations
·     Globalization and localization processes
·     Lifecycle design issues or methods for addressing universal 
usability

Contributions which present applied and tested developments will be given 
preference over more speculative ideas and plans for future work.

Presentation Formats

Just as there is a broad range of possible approaches to universal 
usability, we also seek contributions in a variety of presentation formats 
including formal papers, panels, and poster sessions.

1) Papers. We solicit original, concise, and insightful papers of work 
based on providing real solutions, partial solutions or lessons learned 
from failures, which can be of benefit to the field. Papers should include 
a description of the context of use, the user(s) involved in the solution, 
a description of the attempted solution, a description of the impact, and 
lessons learned. Papers should be at most eight ACM conference pages 
(about 4000 words). The conference format specifications and templates can 
be found at:  http://www.acm.org/sigchi/chipubform/.

2) Panels. Proposals for panels that synthesize and orient work in the 
area, especially across disciplinary boundaries, are encouraged. Panel 
proposals should define an issue; list proposed panel members, their
backgrounds, and their basic positions. Panel proposals should be two 
pages long. Panels should provide for interaction among members and with 
the audience and should not consist of a series of independent 
mini-papers.

3) Posters. In some cases, a more appropriate means of describing your 
work may be in an informal, interactive setting. Proposals for Interactive 
Posters should include a two-page description of the work and one page 
that shows the general outline of the poster.

Submissions

All accepted submissions will be included in a (paper) proceedings as well 
as presented at the conference. In addition, selected papers will be 
considered for special issues of The Information Society (social aspects) 
and Interacting with Computers (design oriented).


Papers will be accepted in electronic format only. Instructions for 
submission can be found on the conference web site: 
http://www.acm.org/sigs/sigchi/cuu2003/. Closing date for submissions will 
be May 12 2003.

Program Chairs

Dr Alistair Edwards
The University of York
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Dr Mary Zajicek
Oxford Brookes University
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