On Thu, 13 Mar 2003 16:14:24 -0000 Director of Information Services
<[log in to unmask]> wrote:


> SCONUL Conference 2-4th April 2003, Lancaster
>
> I will be conducting a Workshop at the above conference which will provide
> the opportunity to inform the membership of progress on the LibQUAL+ UK
> pilot and to seek their views on broader issues of user satisfaction. I
> would be grateful for any comments or opinions on the survey methodology,
> process and experience so far. This will help me to leaven the theory with
> some practical views from those involved.
>

Of course we haven't had real from results yet but I can say we ran two web
surveys simultaneously with comparable target populations and (1) I had more
complaints about the methodology of Libqaul than about our own (2) the
response rate on our own survey was 30%; on Libqual, 18%

> 5th Northumbria Conference Monday 28th July onwards, Durham
>
> I am grateful to those who have indicated that they would like accommodation
> on the Sunday night preceding our proposed workshop on the morning of Monday
> 28th. As those numbers are quite small I would like to clarify the likely
> attendance at this workshop. Could I please have from each institution an
> indication of whether you will be attending and if so how many. There is
> likely to be no or minimal charge for attendance at the workshop as the
> conference will provide the room gratis. I have had my proposed paper on the
> UK Pilot accepted, and I would be interested to know if anyone else has
> successfully submitted on this subject.

Did I miss something here?  I've hunted through past emails and the last
(only) note I can find is from 24 Jan:

"It is therefore very likely that we will organise a closed UK Pilot Meeting
on the morning of Monday 28th July at the conference venue."

AFAIK I have heard nothing more definite. I am due to give a paper at the
conference (not on Libquall)  but have been waiting for further promised news
on day rates as I cannot attend it all.

More details on the Northumbria proposals would be useful

Thanks

Mike H



Michael Heaney
Head of Service Assessment and Planning
Oxford University Library Services
Clarendon Building
Broad Street
Oxford OX1 3BG
Tel. +44 (0)1865 277236
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