The problem with our file downloads appears to have been resolved. One thing that we looked at was our firewall. The C:/ drive was fairly full of temporary logs and clearing it out seems to have had a positive effect on downloading files.
We're going to monitor this and if we experience the same problems again, we'll see if clearing out the firewall - which luckily is due for replacement soon - has the same impact.
Once again, thank you for everyone's help and suggestions.
Sarah
-----Original Message-----
From: John Heaton [mailto:[log in to unmask]]
Sent: 24 July 2003 12:36
To: [log in to unmask]
Subject: Re: Problems with downloading documents
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On Thursday, Jul 24, 2003, at 09:30 Europe/London, Darren Stephens
wrote:
> I had a slightly more interesting problem with Office XP on Windows XP.
> The documents appeared to download fine, but they refused to open,
> persistently telling me that the document name was not a valid one. A
> quick check on the files in Unix suggest they are Microsoft Office
> documents and a quick trawl through them using some unix command line
> tools doesn't suggest anything unusual. They look like perfectly
> regular word files ( at first I thought they may have been saved off in
> RTf or something. Were they done on a Mac or PC? )
>
I tried to read them on a Mac with M$ Word and had the same problem,
they would download fine but Word complained about both.. My
suggestion was that the files may not have been uploaded to the server
as binary files - the would then look like word docs even in Unix, but
have and newline translated to carriage-return+newline so would appear
corrupt to Word.
John
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