Quotes:
Noland RB et al (2002) p52 ``could not identify any research that analysed
this question'' [the perception of reliabilility]
Bates J et al (2001) p194 assert that ``Very little is known about the
nature of
the link [...] between travellers subjective probability distribution of
travel times
and the objective or measured distribution''
Yen JR et al (2001) p18 found: ``No research in the literature to date [...]
investigating the relationship between perceived waiting or service time
reported
by passengers and objective measures by researchers''
O'Neil et al (1998) p131 claim more generally ``Within the area of
perceptions, very
little research has been undertaken to understand the means by which
perceptions of
service quality change with the passage of time''
References:
Bates. J.; Polak. J, Jones. P, Cook. A. (2001) `The valuation of reliability
for
personal travel' Transportation Research E 37 pp191-229.
Fortin. C. and Rousseau. R. (1998) ‘Interference from short-term memory
processing on encoding and
reproducing brief durations’ Psychological Research - Psych Fo 61 (4)
p269-276.
Noland. R. B and Polak. J. W. (2002) ‘Travel time variability: a review of
theoretical and empirical issues’ Transport Reviews 22(1) pp39-54
O'Neil. M.A. Palmer. A.J. and Beggs. R. (1998) `The effects of survey timing
on perceptions
of service quality' Managing Service Quality 8(2) p126-132.
Yarmey. A. D. (2000) `Retrospective duration estimations for variant and
invariant events in
field situations’ Applied Cognitive Psychology 14 pp45-57.
Yen. JR, Teng. C.H., Chen. P.S. (2001) ‘Measuring the level of services at
airport passenger
terminals - Comparison of perceived and observed time’ Transportation
Research Record (1744)
p17-23.
|