The first two modules in our training and development course for
Library Assistants, Stepping Forward are being run in Leeds on 29
April, with the third (on cataloguing) being offered in Glasgow in May or
June (date to be confirmed)
What do they cover?
1 Enquiry Skills (Morning Session)
A course to help you answer reference enquiries with the minimum
of fuss. We take you through handling the reference interview, to
a survey of Quick Reference sources, a look at subject guides and
where you go from there, with practical examples and exercises.
* Finding out what’s really needed
* Quick Reference Sources
* Subject guides and Encyclopaedias
* Moving the enquiry on
2 People Matters (Afternoon Session)
This module looks at relationships at work and how to handle them
in a way which ensures you and those around you perform
effectively, efficiently and happily together
* Working in a team
* All-round communication
* Helping the customer
* Emotions and conflict
* Time management
Who should attend?
Library assistants at all levels who wish to develop and enhance their
skills in these areas
Where and when?
Venue: Weetwood Hall Conference Centre, Leeds
Date: Tuesday 29 April
Cost: GBP 200 for the full day
(incl tea, coffee and lunch)
Time: 9.30-4.45
For details of discounts for three or more delegates please contact us.
How to book
For more information or to reserve a place on this course please e-mail
[log in to unmask] with the following details
Course to be attended
Delegate name
Address
tel/Fax/e-mail
Invoice address (if different)
Order no. (if required)
Any special requirements (dietary etc)
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
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