This one day course, covering to essential skills areas for information
worker.
Enquiry Skills
People Matters
(offered as two modules on one day)
More information about each module is attached below. These course
will next be offered in Birmingham on Wednesday 24 September.
(Further presentations of this course will be made in Dublin and York
later in the year; and we are considering running this course in
Scotland also - please contact us if you are interested in any of these
venues)
What does it cover?
Enquiry Skills
A course to help you answer reference enquiries with the minimum of
fuss. We take you through handling the reference interview, to a
survey of Quick Reference sources, a look at subject guides and where
you go from there, with practical examples and exercises.
Finding out what’s really needed
Quick Reference Sources
Subject guides and Encyclopaedias
Moving the enquiry on
People Matters
This module looks at relationships at work and how to handle them in a
way which ensures you and those around you perform effectively,
efficiently and happily together
Working in a team
All-round communication
Helping the customer
Emotions and conflict
Time management
Who should attend?
The courses are for people working in any kind of library. They provide
practical, task-based learning opportunities which will help participants
be more efficient, effective and enthusiastic at work. They will
broaden and enhance library assistants’ skills. The course materials
provided will allow review and reassessment of the learning over time
in the workplace.
When & Where
Venue: University of Birmingham Conference Park
Date: Wednesday 24 Birmigham 2003
Cost: £200
Time: 9.30am-4.30pm
How to book
To reserve a place on this course please e-mail
[log in to unmask] with the following details
Course to be attended
Delegate name
Address
tel/Fax/e-mail
Invoice address (if different)
Order no. (if required)
Any special requiremets (dietary etc)
Important note
Once a firm booking has been confirmed any cancellations will be
subject to the following terms
Cancellation up to 14 days before the course 80% refund
Cancellation between 7 &14 days before the course 50% refund
Cancellation less than 7 days before the couse No refund
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
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