Re the recent correspondence about Hays, we are a sectional library of
Durham University at Stockton on Tees. We make a modest number of loans
to, and borrow a modest number from other libraries. We rely on the
Royal Mail this end and up until this year have never had anything go
astray. Since the beginning of 2003, 20% of our loans out have never
made it back to us. They have been sent back by the borrowing libraries
via Hays. Being unfamiliar with Hays and their procedures can anyone
tell me the best way of finding out where our books are. Admittedly we
are located in that erstwhile wilderness famously walked by Mrs Thatcher
but nowadays the area is flourishing - we have proper streets and street
names and even feature on maps so it isn't unreasonable to expect a Hays
driver to find us.
I'd be grateful for any advice.
Linda Bromley, Durham University Library Queen's Campus Section,
Stockton on Tees.
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