Dear Colleagues,
I was speaking to Sarah Hyland, the libraries service
co-ordinator at Hays, who has sincerely apologised for the
incorrect delivery of the book which I have written about
recently, and she assures me such a thing will not happen
again. It does seem, however, that she has not been made
aware of those other incidents about which we have spoken
among ourselves. She has asked me, and other libraries, to
report any problems that may occur in future to her, either
by email ... [log in to unmask] or by phone:
01753-631-669, to enable her to deal with the courier
involved.
I have thanked her for her efforts on my behalf.
However, I do not know whether the Hays problem can be
solved with one reprimand. I think we still need to be
vigilant for a little while after this, so that there will
be some books I shall send out, where I would rather Hsys
were not used. I hope their service will improve after
this, and there will not be any more problems. We shall
have to wait and see.
With thanks
Sandra
Room 320
Inter Library Loans
New Bodleian Library
Broad Street
Oxford
OX1 3BG
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