Hello Lesley
I have had the same problem this week with Urban Studies, a Taylor &
Francis title. The issues for 2003 are apparently available on one
server but not on another.
Peter King
On Tue, 1 Apr 2003 11:19:02 +0100 Lesley Crawshaw
<[log in to unmask]> wrote:
> Hi,
>
> I recently commented to the help desk at ingenta that sometimes when
> accessing journals through ingenta select that I was sure that sometimes
> I was not able to gain access to the full text of journals to which we
> subscribed, and that the subs icon was not always appearing next to the
> journals content. Sometimes there was no content showing for a journal,
> but at other times there was. At that time I had no evidence, as the
> problem appeared to be intermittent, and was difficult to replicate.
>
> A few weeks ago I reported a problem to ingenta regarding some problems
> with accessing Journal of Sports Sciences, a subscribed titles of ours,
> through Ingenta Select, this time I was able to provide screen dumps of
> the problems to ingenta. The first problem was that sometimes when going
> to this particular journal on Ingenta Select no contents i.e. volumes,
> issues were displayed. The next problem was that the available content
> for this journal was different on Ingenta compared to Ingenta Select, on
> Ingenta there hadn't been any issues loaded for this title since
> February 2001.
>
> I did receive a response from ingenta saying this was a problem with the
> MetaPress data which wasn't yet available at the host site.
>
> Yesterday two of our researchers reported that they were being denied
> access to full text articles from Memory, a subscribed title of ours,
> that they wanted to download. One of them had been able to look at the
> articles earlier, but when the other went to download the articles for
> retention they were denied access. When I went to Ingenta Select to see
> what was happening, I could see the subs icons next to the issues and I
> was able to download full text articles. However, when one of my
> colleagues tried to access Memory on Ingenta Select this morning, there
> were no subs icons next to the issues.
>
> Now I know Ingenta Select uses a number of servers, is it possible that
> not all the servers are updated with the same information which may
> explain why sometimes we can see the subs icon next to our
> subscriptions, but at other times not?
>
> Both these journals are Taylor and Francis journals, is there a
> connection here?...or is this problem affecting other publishers?
>
> Whatever is going on here, it is bound to cause some confusion and
> irritation amongst our users, especially when the problem is so
> difficult to replicate, unless you are lucky that the user managed to
> keep a screen dump of the problem as proof, which doesn't normally
> happen. These problems also make it difficult for our helpdesk staff,
> who may have users telling them there is a problem, but then can't see
> any evidence that this is happening when they go onto the Ingenta Select
> web site.
>
> At least I know that I wasn't hallucinating!! Has anyone else out there
> experienced similar problems? Can Ingenta provide some explanation for
> these incidents?
>
> Cheers
> Lesley
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Lesley Crawshaw, Faculty Information Consultant,
> Learning and Information Services,
> University of Hertfordshire, Hatfield, AL10 9AB UK
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> e-mail: [log in to unmask]
> phone: 01707 284662 fax: 01707 284666
> web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/
> list owner: [log in to unmask]
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
*****************
Dr Peter King
Assistant Director (Information Management)
University of Bristol Information Services
Tyndall Avenue, Bristol BS8 1TJ, United Kingdom.
Tel. +44 (0)117 928 8005
Fax. +44 (0)117 925 5334
Email [log in to unmask]
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