In message
<[log in to unmask]>, Arthur
Howell <[log in to unmask]> writes
>Telephone recording - external callers.
>
>Has anyone any definitive guidance on telephone recording (have already
>referenced OFTEL , RIPA, DP Act etc). I specifically want to
>determine if the external caller MUST be advised that their call will be
>recorded i.e. a message to that effect. It would seem to me that if they
>are not we will contravene DP and RIPA and Telecoms Acts.
Full Official advice from the OIC is available from their website:
http://www.dataprotection.gov.uk/dpr/dpdoc.nsf
then select: Codes of Practice ...
Employment: Part 3 - Monitoring at work
The Supplementary Guidance, from p28, is particularly relevant.
--
Roland Perry
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