Joint Health and Social Care Modelling Group - OR Society Health and Social
Services study group Seminars 2003
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Date: Tuesday 3 June 2003, 17:00-18:00
Venue: Room 5.06 at 9-18 Euston Centre, London (off Drummond Street, nearest
tube: Warren Street)
Speaker: Prof Jim Bryant and Dr John Darwin, Sheffield Hallam University, UK
MANAGING DILEMMAS AND PARADOX
Health systems can be thought of as fuzzy collections of semi-autonomous
agents whose responses often seem arbitrary and whose actions are frequently
unexpected. The traditional approach to managing such systems has been
through the imposition of control through rules, requirements and
regulations; experience, particularly in recent years as the complexity of
such systems has increased, has demonstrated how inappropriate such an
approach can be. The novel behaviours emergent from interaction and
co-evolution in complex social systems offer fresh challenges for health
service managers. In this presentation we shall introduce and discuss some
novel approaches to the development and evaluation of relationships in
health service delivery and management. We shall describe some of our
recent work relating to clinical governance and to partnerships in primary
care to illustrate ways of managing the dilemmas and paradoxes of health
service management, as well as talking more widely about some of the generic
issues involved.
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Tea, coffee, and biscuits will be served.
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Dr. T.J. Chaussalet
Reader, CSCS, Dept of Mathematics
University of Westminster
9-18 Euston Centre
London NW1 3ET, UK
Tel: +44(0)207 911 5000 ext 4310
Fax: +44(0)207 915 5438
Email: [log in to unmask]
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