It's not clear to me that an automated response saying that the *request*
for an CD was recieved is at all the same as an email saying that the
CD has been *shipped*.
Tim
On Fri, 24 Oct 2003, Rankin, SE (Stephen) wrote:
> Malcolm,
>
> OK, there is an automated response on the CDROM E-mail account now.
>
> Steve.
>
> -----Original Message-----
> From: Malcolm J. Currie [mailto:[log in to unmask]]
> Sent: 23 October 2003 21:21
> To: [log in to unmask]
> Subject: Re: JCMT_ALL: Observer report for m03bc16 (fwd)
>
> > Okay, did you reply to him? He's insistent that he heard nothing back from
> > Starlink. Is it possible that the CD was sent without an email
> > acknowledgment?
>
> Steve told me that he never sends an acknowledgement for messages to
> cdrom. I responded that I thought this was hazardous to our reputation
> if the CD and SUN/212 are lost in the post. From the user's perspective
> the request has gone into a black hole. IMHO we should send a pro forma
> message when the package is sent. If that's too much at least send an
> acknowledgement to non-regular requests.
>
> Malcolm
>
--
Tim Jenness
JAC software
http://www.jach.hawaii.edu/~timj
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