These courses will be offered in different venues during the Autumn.
Details of the course content and venues are given below
A. Enquiry Skills & People Matters
Enquiry Skills
A course to help you answer reference enquiries with the minimum of
fuss. We take you through handling the reference interview, to a
survey of Quick Reference sources, a look at subject guides and
where you go from there, with practical examples and exercises.
Finding out what’s really needed
Quick Reference Sources
Subject guides and Encyclopaedias
Moving the enquiry on
People Matters
This module looks at relationships at work and how to handle them in
a way which ensures you and those around you perform effectively,
efficiently and happily together
Working in a team
All-round communication
Helping the customer
Emotions and conflict
Time management
B. The Supply Chain &Information Management
The Supply Chain
This module looks at the supply of requested items, including books,
serials and non-book media. You will learn about the three main
supply lines: buying, borrowing, electronic sources
Understanding and verifying the request
Options for satisfying the request
Electronic sources
Appropriate monitoring systems
Information Management
In this module we examine how users and staff find material in the
library. You will learn the basic principles of cataloguing and
classification and how these can be made to serve the user
Understanding catalogue records
AACR, MARC and classification systems
Creating records for basic material
Evaluating the end product
Who should attend?
The courses are for people working in any kind of library. They provide
practical, task-based learning opportunities which will help participants
be more efficient, effective and enthusiastic at work. They will broaden
and enhance library assistants’ skills. The course materials provided
will allow review and reassessment of the learning over time in the
workplace.
When & Where
Module A
Venue:London
Date:Wednesday 8 October 2003
Cost:£200
Venue:Dublin
Date:Tuesday 4 November 2003
Cost:€300
Venue:York
Date:Wednesday 26 November
Cost:£200
Module B
Venue:Birmingham
Date:Tuesday 21 October
Cost:£200
Venue:London
Date:Wednesday 3 December
Cost:£200
How to book
To reserve a place on this course please e-mail
[log in to unmask] with the following details
Course to be attended
Delegate name
Address
tel/Fax/e-mail
Invoice address (if different)
Order no. (if required)
Any special requiremets (dietary etc)
Important note
Once a firm booking has been confirmed any cancellations will be
subject to the following terms
Cancellation up to 14 days before the course80% refund
Cancellation between 7 &14 days before the course 50% refund
Cancellation less than 7 days before the couseNo refund
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
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