Hi All,
We are putting in a bid to the DOH to examine/evaluate the process of
interpretation for users of health-related telephone helplines.
Does anyone know of any work that has been done on this - I am aware of the
Audit Commission commentary on NHS Direct and non-English speakers, but has
anyone come across anything else which has examined how non-English speakers
access helplines, or how helplines have attempted to accommodate non-English
speakers? Does anyone have any experience of trying to access
health-related helplines through interpretation services?
Many thanks
Lorraine Culley
DMU
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