I agree. It is so frustrating knowing that the lost item is out there
Somewhere, most likely in a depot. Yet, it seems to me especially when
dealing with Hays that they are not prepared to go and look.
Alison Gage
Inter-Library Loans
Univ of London Library
-----Original Message-----
From: Penny Roberts [mailto:[log in to unmask]]
Sent: 04 June 2003 12:54
To: [log in to unmask]
Subject: Re: RE_HAYS
On Wed, 4 Jun 2003 12:36:26 +0100 Alison Gage <[log in to unmask]> wrote:
> One of the (many) problems with had with Hays has involved getting
> claim forms from them for lost items.
I have no experience of Hays but what annoys me about contacting Royal
Mail about missing parcels is that their reaction is just "fill in a
claim - we'll compensate you". What they should be doing is attempting
to trace the parcel - the compensation may replace the cost of the book
but sometimes the book itself cannot be replaced.
Penny
-------------------
Penny Roberts
Document Supply Department
Radcliffe Science Library
Oxford University
[log in to unmask]
requests: [log in to unmask]
|