Dear Sandra (and others),
Further to the recent communication on this subject, we have received
confirmation from our Technical Support department that loading Adobe
Acrobat as a 'helper' rather than a 'plug-in' may resolve some of the
printing problems you are experiencing. To do this, you should take the
following steps:
1. Close your internet browser (if open)
2. Open Adobe Acrobat Reader
3. Uncheck Edit -> Preferences -> Internet -> Display PDF in browser
4. Close Adobe Acrobat Reader using 'OK' and 'Exit'
5. Re-open your internet browser and attempt to retrieve a full text file
from your selected source
Please note that this is not a SwetsWise problem, however we hope this fix
will be of assistance.
With kind regards,
Tamsyn
Please use my direct dial number +44 (0)1235 857614 when calling me
Tamsyn Honour
Electronic Products Manager
As of December 2, 2003 Swets Blackwell will change its name to: Swets
Information Services.
Please note that my email address has already changed to
[log in to unmask]
Swets Blackwell
Swan House
Wyndyke Furlong
Abingdon Business Park
Abingdon, Oxon OX14 1UQ
tel: + 44 (0)1235 857614
fax: +44 (0)1235 857503
email: [log in to unmask]
Helpdesk: [log in to unmask]
www.swetsblackwell.com
-----Original Message-----
From: Sandra Morris [mailto:[log in to unmask]]
Sent: 13 October 2003 11:17
To: [log in to unmask]
Subject: Re: Printing Ingenta articles - Adobe 6 and IE6 problem
Thanks - I've had more responses now.
Various
1) have not upgraded to adobe 6 (and now do not intend to!)
2) have adobe 6 but no problems (only 1 respondent)
3) using adobe 6 and didn't realise they had a problem until my email!
We have done further testing here for a variety of combinations of
publishers and service providers:
1) blackwell and ingenta - cannot print
2) blackwell and swetswise - cannot print - as this redirects to ingenta
3) oup and ingenta - cannot print
4) oup and swetswise - cannot print - as this redirects to ingenta
5) sage and ingenta - cannot print
6) sage and swetswise - cannot print - as this redirects to ingenta
7) academic press and ingenta - cannot print
8) emerald and ingenta - ok
9) ALPSP and ingenta select - ok
All other combinations appear to be ok.
This is a huge problem to us. We need to attempt to inform our users that
they need to save the pdf and open adobe separately - not an easy task!
Alternatvely, change all our ingenta and swetswise/ingenta links to another
service provider if available/possible - another huge, and not satisfactory,
task. Our IT dept have offered to test full adobe (instead of reader) in
case this makes a difference.
Thanks
Sandra
Sandra Morris
Electronic Information Development Officer
Subject Support & E-Library Team,
Information Services,
Hugh Owen Library,
University of Wales,
Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Email: [log in to unmask]
Phone: 01970 621892
FAX: (01970) 622404
Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
Gwasanaethau Gwybodaeth,
Llyfrgell Hugh Owen,
Prifysgol Cymru,
Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Ffon: 01970 621892
====================================
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Sandra Morris
Sent: 09 October 2003 17:18
To: [log in to unmask]
Subject: Printing Ingenta articles - Adobe 6 and IE6 problem
I only received one response from another university on this - does that
mean that no others are using Adobe 6 or that you have all solved the
problem? Thanks Sandra
Sandra Morris
Electronic Information Development Officer
Subject Support & E-Library Team,
Information Services,
Hugh Owen Library,
University of Wales,
Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Email: [log in to unmask]
Phone: 01970 621892
FAX: (01970) 622404
Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
Gwasanaethau Gwybodaeth,
Llyfrgell Hugh Owen,
Prifysgol Cymru,
Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Ffon: 01970 621892
====================================
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Sandra Morris
Sent: 06 October 2003 15:50
To: [log in to unmask]
Subject: Printing Ingenta articles - Adobe 6 and IE6 problem
Is anyone else aware of problems printing articles on Ingenta when using
Adobe 6 and IE6? On selecting the Adobe print icon, the (Adobe) message 'The
document could not be printed' appears.
I have just been informed by ingenta that this is a general problem and has
been happening for a few months. They have informed the publishers. We have
only just noticed it here - presumably because the students have just
returned and most of our machines were upgraded in the summer.
Are you all aware? If so, what workarounds are you using? Opening Adobe
separately and then opening the article from there works ok but is
impractical here.
Thanks
Sandra
Sandra Morris
Electronic Information Development Officer
Subject Support & E-Library Team,
Information Services,
Hugh Owen Library,
University of Wales,
Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Email: [log in to unmask]
Phone: 01970 621892
FAX: (01970) 622404
Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
Gwasanaethau Gwybodaeth,
Llyfrgell Hugh Owen,
Prifysgol Cymru,
Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Ffon: 01970 621892
====================================
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