****************************************
Linda Ferguson
Deputy Director Health Libraries (CPD)
NW Health Care Libraries Unit
Thelwall House
Warrington Hospital
Lovely Lane
Warrington
WA5 1QG
E-mail: [log in to unmask] 
Tel: 01925 662947
Fax: 01925 662588
Mobile: 0776 9687719
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Subject: CALIM/NoWAL courses in Preston, Crewe and Salford


                  CALIM/NoWAL course announcements
                    Apologies for cross posting 

There are still places on the following CALIM/NoWAL (Consortium of Academic 
Libraries in Manchester/North West Academic Libraries) courses. For further details or 
to book a place on a course go to 
http://www.calim.ac.uk/traindev/course/courseinfo.asp 

As always applicants are welcomed from all sectors and institutions within the library 
and information community.

5 March 2003
Follow the sun: the 24 x 7 Helpdesk Service   Salford - cost 15 pounds
Speaker   Jean Sykes 
Time   11.00-12.00
   
In 2001 Jean got together with IT directors from two Australian universities and the 
University of Colorado to create a 7x24 helpdesk for students called Follow the Sun. 
This service operates at no cost to the partners, with the 24 hours split into four shifts 
of six. It works on the simple principle that helpdesk staff on duty in the four partner 
institutions will handle enquiries from users in any of the other three universities during 
the six hours assigned to them. The service benefits users from all four places who 
are accessing their IT services during unsocial hours when their helpdesks are not 
staffed. Jean is interested in investigating whether a similar arrangement could be 
devised for library enquiries on a 7x24 basis

25 March 2003
Developing yourself & others   Preston   cost 85 pounds
Tutor   Deborah Dalley 
Time   10.00-16.30
   
This workshop will give staff the opportunity to explore different strategies for 
developing themselves and the staff for whom they are responsible. 

COURSE CONTENT:
· Identifying group training needs
- Factors that give rise to training needs
- Methods to identify group needs
· Identifying individual training needs
- The role of appraisal
- Learning needs interviews
· How adults learn
· Learning styles
· Training strategies and plans
· The role of coaching
· Mentoring
· Validating training events
· Transferring learning back to the workplace
· Evaluating the effectiveness of training interventions

28 March 2003
Emotional Intelligence   Crewe   cost 85 pounds
Tutor   Deborah Dalley 
Time   10.00-16.30
   
Emotional intelligence is the ability to use our understanding of emotions, in ourselves 
and others, to deal more effectively with people and problems
 
COURSE CONTENT: 
· Emotional Intelligence questionnaire
· Reading non verbal behaviour
· Active listening
· Reflecting and summarising skills
· Handling our own anger
· Dealing with conflict
· Optimism
· Controlling negative thought
· The art of letting go

Booking for all courses is to be done via the web. See 
http://www.calim.ac.uk/traindev/course/useful.htm

If you have any questions please do not hesitate to contact me.

Thank you

Gil 

- -
Gil Young
CALIM/NoWAL Support Officer

Minshull House
Chorlton Street
Manchester
M1 3EU

Phone: 0161 247 6021
Fax: 0161 247 6846