Just received the following "solution" from Blackboard. Couldn't help
laughing. I'm still fighting this battle and will keep you posted.
====
Solution : Herta,
By design, when an instructor is removed from a course, any files that was
sent to that instructor will be removed from that course. When a student
sends any files to their instructor, the instructor of that course takes
ownership of those files. The new or second instructor has to be enrolled
in the course with Instructor privileges and you can manually save those
files into a local directory and resend the files to the new Instructor
before the previous instructor is removed.
This service request will be marked "Pending" and closed in 3 weeks.
Thank you for using Blackboard.
Regards,
Bb Product Support
====
Quoting Herta Van den Eynde <[log in to unmask]>:
> environment: bb 5.5.1 level 3 (linux + oracle)
>
> Haven't worked out all the details, and only just now logged the
> problem,
> but figured this is important enough to give you a head warning:
> deleting
> users that are instructors on a course, or removing instructors from a
> course (including "Quick Enroll"-ed admin accounts) *may* make drop box
> entries invisible.
>
> It looks like when a drop box entry is sent to the instructors, it gets
> assigned to one, and only one, of the instructors of the course. When
> you
> remove that user from the system or from the course, you also remove the
> record that makes the drop box entry visible.
>
> We just finished a massive cleanup operation (deleted over 13,000 unused
> accounts, and cleaned up a bunch of "Quick Enroll" entries from our
> admin
> accounts), and got complaints from instructors who noticed that exam
> tasks
> were lost. Fortunately, the files are still present at filesystem
> level.
> (At least, we found a bunch of them back - no way of telling whether we
> found them all.)
>
> Not pleased. We were at the end of the exam period, and had planned a
> bunch
> of other tasks for this between-term period, which now get delayed
> because
> there was insufficient time to prepare properly.
>
> Not sure if this only affects "instructors" or also teaching assistants,
> course builders, ...
>
> Herta
>
> (cross-posting to [log in to unmask])
>
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