I agree also with Sandra. The book involved in the incident to which she
referred in an earlier email came from my library. I have now seen the book
concerned and, fortunately, it is not damaged. However, the principle is
wrong. If the book had been an older volume, it could have been badly
damaged by the impact from having been slung through the iron gates of the
main Bodleian Library and also by any adverse weather. I would like any
returning our books not to use Hayes, who seem to behave in such a 'cowboy'
fashion .
Trevor Langrish,
Bodleian Law Library
On Wed, 8 Oct 2003 14:52:49 +0100 "Whitebrook, Lorna"
<[log in to unmask]> wrote:

> I agree too.
>
> Given the amount of bad press Hays get I'm thinking of asking libraries who borrow from us not to use Hays to return books to us. At Abertay we use Royal Mail recorded or special delivery (and DHL for abroad) to return books we've borrowed from elsewhere and never had any problems.
>
> I know Glasgow Caledonian tells borrowers that loans will only be made if books are not returned by Hays - this seems perfectly reasonable given their appalling service.
>
> Lorna
>
> L. Whitebrook
> InterLibrary Loans Section
> University of Abertay Dundee Library
> Bell Street
> Dundee
> DD1 1HG
> Ph: (01382) 308872
> E-Mail : <mailto:[log in to unmask]>
>
>
>
> -----Original Message-----
> From: Helen Buchanan
> [mailto:[log in to unmask]]
> Sent: 08, October, 2003 14:44
> To: [log in to unmask]
> Subject: Re: Yet another Hayes Delivery story!
>
>
> I agree with Sandra. After all the stories we've heard I think we should
> insist any libraries we lend our books to should NOT use Hayes to return
> them. We have recently had a book on loan from the John Rylands library
> where a slip was included saying this, which I'm thinking of copying. It
> seems fair to me that if we decide to loan a book that we should be able
> to set our own conditions.
> What was the reason for ever using Hayes in the first place?
> Helen Buchanan
> Taylor Institution Library
>
> Sandra Bates wrote:
>
> >Dear All,
> >This morning one of our porters found a book that had been
> >returned by Hayes just chucked through the iron gates here
> >at the Bodleian. The book was unharmed but it is the
> >principle involved - and it could have been soaked with
> >some of the heavy rain we have been having recently. I have
> >spoken to the library concerned, and am now asking all of
> >you to please stop using that firm! We have heard so much
> >about them that to continue supporting them only ensures
> >they continue in business. I have asked that the driver be
> >reprimanded, but it is really better to use the Royal Mail
> >[though not perfect] because at least they do bring the
> >parcels into the post room!
> >Sandra Bates
> >
> >Room 320
> >Inter Library Loans
> >New Bodleian Library
> >Broad Street
> >Oxford
> >OX1 3BG
> >
> >
> >
>
>