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BCS-HCI  November 2002

BCS-HCI November 2002

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Subject:

Cfp: Knowledge Management in Electronic Government

From:

British HCI News <[log in to unmask]>

Reply-To:

British HCI News <[log in to unmask]>

Date:

Mon, 18 Nov 2002 09:08:59 +0000

Content-Type:

TEXT/plain

Parts/Attachments:

Parts/Attachments

TEXT/plain (149 lines)

~~~~~~~ BRITISH HCI GROUP NEWS SERVICE ~~~~~~~~~~~
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Final call for papers for the

4th WORKING CONFERENCE (formerly workshop) on

Knowledge Management in Electronic Government (KMGov)

jointly organised by:
National Technical University of Athens, Greece
University of Linz, Austria
IFIP WG 8.3 and WG 8.5
GI, FA 6.2 (Informatics in Public Administration)


Conference theme:

The importance of Knowledge Management (KM) is increasingly recognised
in business and public sector domains. The latter is particularly
affected to actively practice KM since it deals with information and
knowledge resources at large:

    much of the work of public authorities refers to the elaboration of
    data, information and knowledge on citizens, businesses, the
    society, the market, the environment, laws, politics etc.

Even most products of public administration's and governance's work are
delivered in the shape of information and knowledge themselves. This
especially applies to policies, management, regulation and monitoring of
society, market and environment. Here, one expects great support from
adequate KM concepts and tools to exploit the huge knowledge and
information resources in an efficient way.

Not only the trend towards the knowledge society calls for KM solutions,
current e-Government developments significantly influence the public
sector. They require the rethinking of knowledge distribution and
management. Ample access to remote information and knowledge resources
is needed in order to facilitate

    * Citizens' and businesses' oriented service delivery including
one-stop service provision,
    * Inter-organisational co-operation between governmental agencies and
    * Cross-border support for complex administrative decision making.

E-Government - and in specific the concept of online one-stop Government
- integrate dislocated information and knowledge sources to a global
virtual knowledge fabric.

Modernisation and re-organisation of governmental work and
responsibilities imply significant changes to knowledge resources. Even
when introducing new IT into a specific administration, project
knowledge on which decisions have been made, why have these been made
and how have problems been solved represents valuable knowledge
resources for future changes. Support for the collection, elaboration
and accessibility of such domain and project knowledge needs to be
designed properly.

E-Government implies a fundamental knowledge redistribution and requires
a careful rethinking of the management of project know-how, domain
expertise, information resources and knowledge bases. At the same time,
the specific problems of public administration and governance (e.g. data
protection, security, trustworthiness, etc.) need to be taken into account.

The annual international workshops (since this year, it's become a
working conference) on "Knowledge Management in e-Government" bring
together academics and practitioners to discuss and disseminate ideas,
concepts and experiences on the many perspectives and issues that
deserve attention when developing e-Government systems and KM solutions
for the public sector.

In continuation of the discussions and findings of KMGov2001 in Siena
(IT) and KMGov2002 in Copenhagen (DK) , we ask for innovative
contributions for KMGov2003 which address theoretical, methodological or
practical aspects of distributed knowledge and knowledge management in
public administration. Contributions should address issues like:

    * concepts of knowledge management and knowledge engineering for the
public sector
    * transparency of knowledge & knowledge management in e-Government
and e-Democracy
    * the various fields and domains of knowledge in e-Government (e.g.
environment protection, legal information, citizen information, etc.)
    * empirical studies and analysis of different knowledge existing in
the public sector
    * eliciting the needs for KM in the public sector
    * organisational learning and case-based reasoning approaches in
e-Government
    * case studies and best practice experiences on distributed
knowledge and knowledge management in e-Government
    * (alternative) design concepts and practices for government and
virtual administrations
    * technical aspects on knowledge flow and information retrieval in
e-Government
    * human factors and usability issues in knowledge management for
e-Government
    * CSCW, Groupware and other knowledge management tools supporting
knowledge working communities in the public sector
    * differences in KM for the public vs. private sector
    * implications of powerful knowledge management tools for the work
of the public sector
    * studies on cost/benefit of knowledge management in the public sector
    * evaluation means, quality measures and feasibility studies on
knowledge management systems
    * cultural, social and political issues on knowledge management in
e-Government

Please e-mail your submission (approx. 10 pages A4, single-spaced, 12
pt.) to Maria Wimmer ( [log in to unmask] ).

Important deadlines:

    * Full paper submissions are due by December 1, 2002.
    * Notification of acceptance by January 15, 2003.
    * Camera-ready papers (up to 12 pages) are due by March 15, 2002.

The accepted papers will be published in the proceedings of the working
conference under the copyright of IFIP.

Further information on the conference location, program comittee, etc.
is available at the KMGov2003 website:
http://falcon.ifs.uni-linz.ac.at/KMGov2003/


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