> Robbie, isn't this what NHS Direct is all about?
Yes, although we don't yet have access to NHS direct up here, I agree that
this now the 'standard' by which the others will be judged.
I also agree with Matt that there are concerns about some of the decision
support software (over-triaging by phone is inevitable, because some serious
things can only be excluded by at least eyeballing the patient).
What I was looking for was a consensus that nurses formally directing
patients to different service (GP, MIU, A&E, 999) without any formal
training or audit is unsafe.
Robbie Coull
email: [log in to unmask] website: http://www.coull.net
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