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Workshop "Main Issues in Designing Interactive Mobile Services"
17 September 2002, Pisa, Italy, in conjunction to Mobile HCI '02
http://giove.cnuce.cnr.it/mobilehci02.html
The new 3G communications technology providing mobile access to
context-dependent services will strongly enhance and extend communication
possibilities in mobility.
Therefore, new design approaches, HF studies, behavioural theories and
evaluation techniques must arise in order to be able to design interactive
mobile artefacts that provide the user with a positive experience.
The workshop intends to explore and analyse the main aspects in the design of
scenarios of context dependent services for the incoming 3G mobile communication
technologies. It is designed as a one-day practical activity with relevant
theoretical discussion, ending with a poster design session.
Goals
*****
Development of a HF research agenda for this specific issue of interaction with
mobile devices, to identify and extend the research community in this topic.
Moreover, to sensitise designers to the particular interaction-design issues in
these kind of communication scenarios (mobile and contextual learning models,
interface evaluation,
etc.)
Background of the perspective participants
******************************************
The workshop is intended for practitioners working in the wireless industry
(telcos, device manufacturers, service providers, etc.) and for HF academics and
students with interests in human computer interaction, technology-enhanced
learning and mobile interaction. Participants will be asked to submit a brief
position paper of 2-4 pages, or a reference to a mobile product/project in which
they have been involved. Participants will be selected on the basis of their
interest in and familiarity with the topic.
Detailed description of workshop
********************************
Participants will be invited to choose a format of context-dependent mobile
service and hypothesise a scenario of use (mainly when he is 'on the move' -
e.g. in a train, using a pocket PC or a mobile phone) that will enhance users'
interactive experience with their mobile devices.
Once the usage scenario is well defined, participants will required to know
(assume) the expectations, limitations and behaviour of mobile users and design
appropriate interaction models. Trans-cultural adaptability and ethic aspects
will be analysed. Good communication with the service provider is a key factor
to add value to the user, possibly involving personalized services. A coerent
and relevant multi-channel identity, for example with related website, will be
analysed to ensure user's fidelity.
Interface's usability will be tested according to:
- learnability
- users' satisfaction
- users' expectations and perceived value of the services provided
- speed in task completion
- number of irreversible mistakes
- level of interaction enabled
How to participate
******************
Applicants for participation are asked to send a position paper (max. 4pages) in
PDF (TXT or RTF) format to [log in to unmask]
Deadline for submission is July 1, 2002.
Participants will get feedback by July 10, 2002 to allow for early registration.
Registration to the workshop is required. For details and fee see Mobile HCI
2002 web site: http://giove.cnuce.cnr.it/mobilehci02.html
Program Committee
*****************
Anxo Cereijo Roibás, University of Brighton, Brighton, UK
[log in to unmask]
Stefania Marcoli, E-TREE, Treviso, Italy
[log in to unmask]
In collaboration with:
Giorgio Da Bormida, GIUNTI Ricerca, MOBIlearn project, Genoa, Italy
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