Sorry I disagree. I believe we should look after 'our own'. I always found
your experience odd in the UK and many times I 'rescued' colleagues and
relatives from the waiting room. Of course I would'nt do it if it meant
compromising someone else but i would still attempt to fast track my
colleague through. It's just about being nice and doing something good.
its not jyst the line about 'we have few enough perks', for me its just
politeness, something which lack of resources sometines causes us to lose.
Indeed I sense that to do the opposite is almost being vindictive. After
all sometimes its even a chance for us to get centre stage and show
colleagues what and when we do what we do. An educational moment perhaps ?
Such rambling takes me to that wonderful moment in ER last Sunday when
Carter's grandmother enters the E.R. Approaching a doctor asking as to his
whereabouts she is told to go to the triage nurse and a second time
dismissed to 'see the nurse', in a condescending manner. Enter Carter:
'Grandma what are you dong here ?' Doctor 1 repiles 'Oh sorry I did'nt
realise you were Carter's Grandmother.' The ensuing reply form Carter's
Granny has to be the best put down ever ;
'Oh that's okay, I guess you're only rude to strangers' !
Brilliant. I have used it in 3 talks this week already.
Dr John Ryan
----- Original Message -----
From: Robbie Coull <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, February 06, 2002 11:28
Subject: Re: The entitled patient and the "others"
> I don't believe 'bumping' staff or management to the front of the queue is
> ethically acceptable - the only exception would be to get them back to the
> 'front line' quicker if they were needed desperately.
>
> I'm afraid I would have refused to treat the othopod's son out of turn and
> would consider the incident needed reporting.
>
> I twisted my ankle badly a few years ago and had to sit in a Manchester
A&E
> for over 3 hours waiting to be seen. I did not try to jump the queue, but
> waited my time with the other punters.
>
> I learnt a lot about how the service appears from the 'other side'
(actually
> I thought the service I got was very good!).
>
> It is vital staff, managers (and politicians) don't avoid this experience
of
> being a 'normal' patient in the NHS. otherwise how can they possibly know
> how to guide the service.
>
>
>
> Robbie Coull
>
> email: [log in to unmask] website: http://www.coull.net
>
>
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