Apologies for Cross-Posting

===================================================
The 24-Hour University: Stretching the limits?
UCISA User Services Conference 2000
The University of Leeds, 8th-10th April 2002
===================================================

Are your resources being increasingly stretched?  What with students logging
in from around the world, around the clock, how are you coping?  What's the
effect on your staff development, your advisory services or your
communications strategy?  Are you up to date with the future of Learning and
Teaching, what's happening with Student IT training, or the latest
developments in Web technology?

24/7 is increasingly becoming a reality for Information Systems Support
staff.  This conference will address these issues, bring you up to date with
the latest research and let you share ideas with others facing similar
problems.  Full details are available at:

http://www.ucisa.ac.uk/TLIG/conf/userserv02/index.htm

Set in The University of Leeds, near the Yorkshire Dales, this conference
gives you the opportunity to step back from the pressures of daily work to
think about the job you're trying to do, alongside other IT Support staff
from around the country. With the biggest choice of sessions we have ever
offered, as well as ample social time (including a visit to the Royal
Armouries for the Conference Dinner), this conference is the key event in
the UCISA Calendar.

THE PROGRAMME (the confirmed bits)
------------------------------------

Keynote speeches on: - Quality Customer Service - An On-line Vision of a
24-Hour Help Desk - E-Moderation - Developing Staff for 24/7 Working

Parallel Seminars and Workshops on: - Video Conferencing as a Communications
Tool - Implementing and supporting the introduction of ECDL into academia -
A structured approach to staff development - Supporting Distributed IT staff
- 24/7 Issues for Advisory Services (4 workshops) - Supporting
videoconferencing for teaching and learning - Designing a student portal -
Staff development for support staff to support online learning - CITSCAPES
Project - VLE Survey Results - Big Blue Project - Information Skills Survey
- ECDL - integration into the UG curriculum - Online IT Training - Marketing
your IT Service - Benchmarking Your IT Services Web Site - more to be
announced

AND there will be discussion groups running through the whole conference
where you can tackle issues that really affect you together with others in
the same situation.

This year we're repeating the popular "Introduction to UCISA, TLIG and SDG"
session on the morning of the first day for anyone who is new to TLIG or
SDG, or who is attending the conference for the first time.

Who should attend?
------------------
This is the key conference for all Computing Service User Services staff as
well as having critical relevance for library, staff development and
Teaching & Learning staff. If you can go to no other, you need to come to
this one.

Who, or What, Is UCISA, UCISA-TLIG and UCISA-SDG?
----------------------------------------------------
UCISA is that national University Computing Services body that helps
co-ordinate national policy and co-operative working between Computing
Service departments in academic institutions.

TLIG is the Teaching, Learning and Information Group, so it has
responsibilities for all aspects of User Services from Helpdesk and Advisory
Services to documentation, on-line information, IT training (of users),
publicity and newsletters as well as our services to teaching and learning
in Universities.

SDG is the Staff Development Group and it is responsible for facilitating
and delivering high quality information services training to staff and to
enhance the personal development of staff working in IT/IS/Computer Centres.

The TLIG and SDG committees aim to save individuals work by encouraging
co-operation, best practice and the sharing of common resources.

Cost
-------
The cost of the conference will depend on what accommodation you want.
On-site semi-ensuite accommodation will make the cost £255 pounds for the
conference including accommodation costs (3 lunches, 2 breakfasts, one
evening meal and the conference dinner). The same package but with off-site
ensuite accommodation will cost £355 pounds.  Non-residential rates are £65
per day including lunch but not dinner.

Booking
------------
Bookings are open NOW, although the conference timetable is still being
finalised. Be quick with your bookings because last time's conference was
fully booked within a few weeks, and over 90% of the people who came said
they'd come again!

The booking form is available at:
<http://www.ucisa.ac.uk/TLIG/conf/userserv02/booking_form.html>

Once the timetable is finalised, a separate form will become available to
allow delegates to book parallel sessions. Final date for bookings is Friday
8th March.

So, don't hang around - book now or risk missing the most exciting and
relevant conference of 2002!

Any queries, please contact the Conference Organiser, Nick Cook, at
[log in to unmask], or one of the contacts below.

====================================
Nicholas Cook
UCISA-TLIG Conference Organiser
Tel: +44 (0) 113 233 5394
Fax: +44 (0) 113 233 3624