http://www.34sp.com/

15 GBP per year for the basic package, which includes stats. I've been
hosting a couple of sites with them for about a year now. They're helpful
and reliable.

More info about hosting features at:

http://www.34sp.com/hostingfeatures.shtml

Nicola Rogers                   Tel:    44 (0)1223 766809
WWW Editorial Officer           WWW:    http://www.admin.cam.ac.uk/
University of Cambridge         Email:  [log in to unmask]

On Fri, 27 Sep 2002, Brooke, Keith N wrote:

> Thanks for the warning - I was planning to move a site to Supanames
> tomorrow... Anyone have any recommendations for cheap and fairly basic
> hosting? All I need is a few meg of space, usage stats, and to transfer a
> domain there.
>
> Keith
> -----------------------------------------
> Keith Brooke
> Web Support Manager,  University of Essex
> [log in to unmask]          01206 874327
> Web support: http://www2.essex.ac.uk/wag/
>
> > -----Original Message-----
> > From: Dr Kat Street [mailto:[log in to unmask]]
> > Sent: 26 September 2002 19:18
> > To: [log in to unmask]
> > Subject: web hosts, the sequel
> >
> >
> > Well, well.
> >
> > It appears that Supanames are reading this mailing list.
> > Following my email about their dreadful service, they have
> > decided that rather than say, oh, trying to deal with the
> > issues raised, they would rather cancel my account completely.
> >
> > I would like to say they never made any effort to resolve the
> > issue with me.  Had they, I might not have sent the email I
> > did.  They simply sent me a series of unhelpful emails.
> >
> > Once again... not the best company to do business with.
> >
> > ---------- Forwarded message ----------
> > Date: Thu, 26 Sep 2002 18:04:32 GMT
> > From: [log in to unmask]
> > To: Kat Street <[log in to unmask]>
> > Cc: [log in to unmask]
> > Subject: Re: illiquation.co.uk SUSPENDED
> >
> > Hi,
> >
> > Following your unfair email containing sent out to a number
> > of people today and given that you have made an illegal
> > breach of our terms we are unable to continue our contract or
> > business relationship with you.
> >
> > Following presentation by yourself of the original Netbanx
> > reference number for the account we will make a refund of any
> > hosting fees left to run on this account. Please note that we
> > are under no legal obligation to continue your contract with
> > us or offer such a refund.
> >
> > We feel that you have acted unfairly and unprofessionally in
> > this case by corresponding with third parties in such a
> > manner without giving us the chance to show what you
> > correspondance was sent and perhaps resolve the issue with
> > little effort. This chance has now passed and your actions
> > have put us in this position.
> >
> > Support
> > SupaNames.co.uk
> >
> > >
> > > I assume that you keep a log of emails that you have sent
> > to people.
> > > Please send me a copy of the email you claim was sent to
> > me, with full
> > > headers.  I never received it.  I would like to point out that I am
> > > entitled to this information under the Data Protection Act.
> > >
> > > Am I to assume you have to intention of un-suspending my account?
> > >
> > > I would like to reiterate, I think your service to customers is
> > > dreadful. I cannot believe that you have taken my money and then
> > > blocked all access to my files, including blocking my FTP access to
> > > files which BELONG to me.  You say that you sent an email - I never
> > > received it.  Even if you DID send this email (which I
> > won't believe
> > > until I see a copy) it's still outrageous that you would entirely
> > > suspend someone's account with only ONE email's notice.
> > Before taking
> > > action as serious as this you should notify people in writing.  You
> > > should also give clear instructions as to what action can
> > be taken to
> > > resolve the situation.
> > >
> > > Regards
> > > Kat Street
> > >
> > >
> > >
> > > On Thu, 26 Sep 2002, SupaNames Support wrote:
> > >
> > > | Hi,
> > > |
> > > | The email was issued as a direct response to yours - i.e. hitting
> > > | reply in an email application so this was not an error on
> > the engineers part who, in
> > > | fact, had no part in sending the email to you.   There
> > was no "cock up"
> > > | apart from a file being incorrectly placed in your
> > account which is
> > > | obviously a regrettable error.
> > > |
> > > | You can move your domain away from this organisation by following
> > > | the link at http://www.supanames.co.uk/support/transferaway.html
> > > |
> > > | Kind regards,
> > > |
> > > | SupaNames.co.uk Support
> > > |
> > > | *******************
> > > | Help & Support: http://www.supanames.co.uk/support/
> > > | Sales: http://www.supanames.co.uk/
> > > | Emergency 24 hour Error and fault reporting: 0706 9903 725
> > > |
> > > | SupaNames.co.uk is one of the UK's largest independent web hosts
> > > | *******************
> > > |
> > > |
> > > |
> > > | ----- Original Message -----
> > > | From: "Kat Street" <[log in to unmask]>
> > > | To: "SupaNames Support" <[log in to unmask]>
> > > | Sent: Thursday, September 26, 2002 8:11 AM
> > > | Subject: Re: illiquation.co.uk SUSPENDED
> > > |
> > > |
> > > | >
> > > | > I never received the earlier email.  It appears that
> > your engineer
> > > | > who accidently put the .htaccess file into the wrong
> > account ALSO
> > > | > sent the email to the wrong person.  This is an administrative
> > > | > cock up on your part, and is not my fault.  If I had
> > received an
> > > | > email, I would have done something to link the two
> > sites I assure
> > > | > you.  If you reinstate my account, I will put a home
> > page in place
> > > | > and link all the pages together.
> > > | >
> > > | > Also, please tell me what the procedure is for transferring my
> > > | > domain name.
> > > | >
> > > | > Regards
> > > | > Kat Street
> > > | >
> > > | > ________________________________________________
> > > | >
> > > | > On Thu, 26 Sep 2002, SupaNames Support wrote:
> > > | >
> > > | > | Hi,
> > > | > |
> > > | > | A response was issued to your last support email
> > apologising for
> > > | > | the
> > > | fact
> > > | > | that an .htaccess file was loaded into your account
> > in error.
> > > | > | This was
> > > | part
> > > | > | of routine work being performed on another customer
> > account and
> > > | > | it is believed that the engineer in question moved
> > the file into
> > > | > | the incorrect account due to confusion over account names.
> > > | > |
> > > | > | Our last email also made you aware of the sub site hosting
> > > | > | (which as
> > > | covered
> > > | > | by our terms and conditions at
> > > | > | http://www.supanames.co.uk/index.php?page=terms means the
> > > | > | hosting of
> > > | more
> > > | > | than one website in each web hosting account.  This does not
> > > | > | state or
> > > | mean
> > > | > | that the sub site has to be operated or owned by
> > another party).      It
> > > | is
> > > | > | our view that promotion of the sub sites has occurred such as
> > > | > | that
> > > | contained
> > > | > | within your email signature below.  The two sites are not
> > > | > | linked, are designed differently and have been promoted
> > > | > | separately as far as
> > > | evidence
> > > | > | shows.
> > > | > |
> > > | > | We noted that no action was taken by yourself to remove these
> > > | > | sub sites which is why, after a period of around 1 week, the
> > > | > | suspension has been
> > > | made.
> > > | > | We feel that sufficient warning had been given in our earlier
> > > | > | email to
> > > | you.
> > > | > |
> > > | > |
> > > | > | Kind regards,
> > > | > |
> > > | > | SupaNames.co.uk Support
> > > | > |
> > > | > | *******************
> > > | > | Help & Support: http://www.supanames.co.uk/support/
> > > | > | Sales: http://www.supanames.co.uk/
> > > | > | Emergency 24 hour Error and fault reporting: 0706 9903 725
> > > | > |
> > > | > | SupaNames.co.uk is one of the UK's largest
> > independent web hosts
> > > | > | *******************
> > > | > |
> > > | > | ----- Original Message -----
> > > | > | From: "Kat Street" <[log in to unmask]>
> > > | > | To: <[log in to unmask]>
> > > | > | Sent: Wednesday, September 25, 2002 5:43 PM
> > > | > | Subject: Re: illiquation.co.uk SUSPENDED
> > > | > |
> > > | > |
> > > | > | >
> > > | > | > Hi there,
> > > | > | >
> > > | > | > Firstly, the link you provided
> > > | > | > (http://www.supanames.co.uk/tandc.htm)
> > > | does
> > > | > | > not work which isn't helpful.
> > > | > | >
> > > | > | > Secondly, when I originally read the terms and conditions I
> > > | > | > understood multiple site hosting to mean hosting multiple
> > > | > | > sites belonging to
> > > | other
> > > | > | > users.  All the pages in illiquation are my own,
> > and I plan to
> > > | > | > tie
> > > | them
> > > | > | > all together with a home page that links to everything.  I
> > > | > | > just
> > > | haven't
> > > | > | > had a chance to do this yet.
> > > | > | >
> > > | > | > Will this be acceptable?
> > > | > | >
> > > | > | > I feel that it is extremely unjust that you have
> > suspended my
> > > | > | > service
> > > | with
> > > | > | > no warning at all.  I emailed you last week because
> > I found a
> > > | .htaccess
> > > | > | > file in my filespace, and I received no response.  This is
> > > | > | > extremely
> > > | bad
> > > | > | > treatment of your (paying) customers.  As a former
> > > | > | > professional web developer in a major institution (the
> > > | > | > University of Nottingham), I was
> > > | in
> > > | > | > the position of recommending hosting services to people.
> > > | > | > Supanames
> > > | was
> > > | > | > on my list as a place that offered similar services to the
> > > | > | > University
> > > | of
> > > | > | > Nottingham (i.e. a unix server and PHP).  However
> > your actions
> > > | > | > have seriously made me doubt the wisdom of this
> > > | > | > recommendation.
> > > | > | >
> > > | > | > Regards
> > > | > | > Kat Street
> > > | > | >
> > > | > | > -----------------------------------------------
> > > | > | >   Dr Kat Street
> > > | > | >   [log in to unmask]
> > > | > | >   http://www.illiquation.co.uk/uonweb/
> > > | > | > ________________________________________________
> > > | > | >
> > > | > | > On 25 Sep 2002 [log in to unmask] wrote:
> > > | > | >
> > > | > | > | Dear Customer,
> > > | > | > |
> > > | > | > | re. Suspension of illiquation.co.uk on Wednesday 25
> > > | > | > | September 2002
> > > | 05:16
> > > | > | pm
> > > | > | > |
> > > | > | > | This is FORMAL NOTIFICATION that your website
> > > | > | > | (illiquation.co.uk)
> > > | has
> > > | > | > been suspended by the SupaNames.co.uk duty server
> > engineer for
> > > | breaking
> > > | > | > our Terms and Conditions of service.  By breaking our terms
> > > | > | > and conditions of service you are in breach of contract.
> > > | > | > |
> > > | > | > | Our terms and conditions of service, to which you agreed
> > > | > | > | when
> > > | signing
> > > | > | > up, are located at http://www.supanames.co.uk/tandc.htm
> > > | > | > |
> > > | > | > | The reason for suspension, as filed by the
> > engineer, is as
> > > | > | > | follows:
> > > | > | > |
> > > | > | > | ---Engineer's notes---
> > > | > | > |
> > > | > | > | This virtual server has been suspended for the hosting of
> > > | > | > | more than
> > > | one
> > > | > | website within the server space.   In detail this
> > includes the folders
> > > | of
> > > | > | uonweb & 4webteam  which we consider to be seperate
> > non linked
> > > | > | websites which is against our terms and conditions of
> > service at
> > > | > | http://www.supanames.co.uk/index.php?page=terms
> > > | > | > |
> > > | > | > | ----------------------
> > > | > | > |
> > > | > | > | Breach of contract is very serious and this incident will
> > > | > | > | now be
> > > | passed
> > > | > | to our management team who will decide whether or not your
> > > | > | account will
> > > | be
> > > | > | reopened.
> > > | > | > |
> > > | > | > | Should you require any support with this matter in the
> > > | > | > | meantime
> > > | please
> > > | > | email [log in to unmask] quoting your domain name.
> > > | > | > |
> > > | > | > | Sincerely,
> > > | > | > |
> > > | > | > | Abuse Department (SupaNames Hosting Service)
> > > | > | > | [log in to unmask]
> > > | > | > |
> > > | > | >
> > > | > | >
> > > | > |
> > > | >
> > > | >
> > > | >
> > > |
> > >
> > >
> >
> >
> > ---------------------------------------------
> >
>