As I've had a good selection of responses to this, both on and off list,
here's a quick round-up. Thanks for all the replies!
Recommended:
http://www.o2hoster.co.uk
http://www.xcalibre.co.uk
webfusion
Blueyonder (an 'extras' package for their standard 24/7 dial up package)
www.ghoulnet.co.uk
bargainhost.co.uk
simply.com (formerly simplynames.co.uk)
Not recommended:
supanames
...I went for o2hoster: cheap, straightforward enough to set up, and
responded to a tech support query in five minutes. Not bad so far.
Keith
-----------------------------------------
Keith Brooke
Web Support Manager, University of Essex
[log in to unmask] 01206 874327
Web support: http://www2.essex.ac.uk/wag/
> -----Original Message-----
> From: Brooke, Keith N
> Sent: 27 September 2002 09:00
> To: [log in to unmask]
> Subject: Re: web hosts, the sequel
>
>
> Thanks for the warning - I was planning to move a site to
> Supanames tomorrow... Anyone have any recommendations for
> cheap and fairly basic hosting? All I need is a few meg of
> space, usage stats, and to transfer a domain there.
>
> Keith
> -----------------------------------------
> Keith Brooke
> Web Support Manager, University of Essex
> [log in to unmask] 01206 874327
> Web support: http://www2.essex.ac.uk/wag/
>
> > -----Original Message-----
> > From: Dr Kat Street [mailto:[log in to unmask]]
> > Sent: 26 September 2002 19:18
> > To: [log in to unmask]
> > Subject: web hosts, the sequel
> >
> >
> > Well, well.
> >
> > It appears that Supanames are reading this mailing list.
> Following my
> > email about their dreadful service, they have decided that
> rather than
> > say, oh, trying to deal with the issues raised, they would rather
> > cancel my account completely.
> >
> > I would like to say they never made any effort to resolve the issue
> > with me. Had they, I might not have sent the email I did. They
> > simply sent me a series of unhelpful emails.
> >
> > Once again... not the best company to do business with.
> >
> > ---------- Forwarded message ----------
> > Date: Thu, 26 Sep 2002 18:04:32 GMT
> > From: [log in to unmask]
> > To: Kat Street <[log in to unmask]>
> > Cc: [log in to unmask]
> > Subject: Re: illiquation.co.uk SUSPENDED
> >
> > Hi,
> >
> > Following your unfair email containing sent out to a number
> of people
> > today and given that you have made an illegal breach of our
> terms we
> > are unable to continue our contract or business
> relationship with you.
> >
> > Following presentation by yourself of the original Netbanx
> reference
> > number for the account we will make a refund of any hosting
> fees left
> > to run on this account. Please note that we are under no legal
> > obligation to continue your contract with us or offer such a refund.
> >
> > We feel that you have acted unfairly and unprofessionally
> in this case
> > by corresponding with third parties in such a manner
> without giving us
> > the chance to show what you correspondance was sent and perhaps
> > resolve the issue with little effort. This chance has now
> passed and
> > your actions have put us in this position.
> >
> > Support
> > SupaNames.co.uk
> >
> > >
> > > I assume that you keep a log of emails that you have sent
> > to people.
> > > Please send me a copy of the email you claim was sent to
> > me, with full
> > > headers. I never received it. I would like to point out
> that I am
> > > entitled to this information under the Data Protection Act.
> > >
> > > Am I to assume you have to intention of un-suspending my account?
> > >
> > > I would like to reiterate, I think your service to customers is
> > > dreadful. I cannot believe that you have taken my money and then
> > > blocked all access to my files, including blocking my FTP
> access to
> > > files which BELONG to me. You say that you sent an email
> - I never
> > > received it. Even if you DID send this email (which I
> > won't believe
> > > until I see a copy) it's still outrageous that you would entirely
> > > suspend someone's account with only ONE email's notice.
> > Before taking
> > > action as serious as this you should notify people in
> writing. You
> > > should also give clear instructions as to what action can
> > be taken to
> > > resolve the situation.
> > >
> > > Regards
> > > Kat Street
> > >
> > >
> > >
> > > On Thu, 26 Sep 2002, SupaNames Support wrote:
> > >
> > > | Hi,
> > > |
> > > | The email was issued as a direct response to yours -
> i.e. hitting
> > > | reply in an email application so this was not an error on
> > the engineers part who, in
> > > | fact, had no part in sending the email to you. There
> > was no "cock up"
> > > | apart from a file being incorrectly placed in your
> > account which is
> > > | obviously a regrettable error.
> > > |
> > > | You can move your domain away from this organisation by
> following
> > > | the link at http://www.supanames.co.uk/support/transferaway.html
> > > |
> > > | Kind regards,
> > > |
> > > | SupaNames.co.uk Support
> > > |
> > > | *******************
> > > | Help & Support: http://www.supanames.co.uk/support/
> > > | Sales: http://www.supanames.co.uk/
> > > | Emergency 24 hour Error and fault reporting: 0706 9903 725
> > > |
> > > | SupaNames.co.uk is one of the UK's largest independent web hosts
> > > | *******************
> > > |
> > > |
> > > |
> > > | ----- Original Message -----
> > > | From: "Kat Street" <[log in to unmask]>
> > > | To: "SupaNames Support" <[log in to unmask]>
> > > | Sent: Thursday, September 26, 2002 8:11 AM
> > > | Subject: Re: illiquation.co.uk SUSPENDED
> > > |
> > > |
> > > | >
> > > | > I never received the earlier email. It appears that
> > your engineer
> > > | > who accidently put the .htaccess file into the wrong
> > account ALSO
> > > | > sent the email to the wrong person. This is an
> administrative
> > > | > cock up on your part, and is not my fault. If I had
> > received an
> > > | > email, I would have done something to link the two
> > sites I assure
> > > | > you. If you reinstate my account, I will put a home
> > page in place
> > > | > and link all the pages together.
> > > | >
> > > | > Also, please tell me what the procedure is for
> transferring my
> > > | > domain name.
> > > | >
> > > | > Regards
> > > | > Kat Street
> > > | >
> > > | > ________________________________________________
> > > | >
> > > | > On Thu, 26 Sep 2002, SupaNames Support wrote:
> > > | >
> > > | > | Hi,
> > > | > |
> > > | > | A response was issued to your last support email
> > apologising for
> > > | > | the
> > > | fact
> > > | > | that an .htaccess file was loaded into your account
> > in error.
> > > | > | This was
> > > | part
> > > | > | of routine work being performed on another customer
> > account and
> > > | > | it is believed that the engineer in question moved
> > the file into
> > > | > | the incorrect account due to confusion over account names.
> > > | > |
> > > | > | Our last email also made you aware of the sub site hosting
> > > | > | (which as
> > > | covered
> > > | > | by our terms and conditions at
> > > | > | http://www.supanames.co.uk/index.php?page=terms means the
> > > | > | hosting of
> > > | more
> > > | > | than one website in each web hosting account. This
> does not
> > > | > | state or
> > > | mean
> > > | > | that the sub site has to be operated or owned by
> > another party). It
> > > | is
> > > | > | our view that promotion of the sub sites has
> occurred such as
> > > | > | that
> > > | contained
> > > | > | within your email signature below. The two sites are not
> > > | > | linked, are designed differently and have been promoted
> > > | > | separately as far as
> > > | evidence
> > > | > | shows.
> > > | > |
> > > | > | We noted that no action was taken by yourself to
> remove these
> > > | > | sub sites which is why, after a period of around 1
> week, the
> > > | > | suspension has been
> > > | made.
> > > | > | We feel that sufficient warning had been given in
> our earlier
> > > | > | email to
> > > | you.
> > > | > |
> > > | > |
> > > | > | Kind regards,
> > > | > |
> > > | > | SupaNames.co.uk Support
> > > | > |
> > > | > | *******************
> > > | > | Help & Support: http://www.supanames.co.uk/support/
> > > | > | Sales: http://www.supanames.co.uk/
> > > | > | Emergency 24 hour Error and fault reporting: 0706 9903 725
> > > | > |
> > > | > | SupaNames.co.uk is one of the UK's largest
> > independent web hosts
> > > | > | *******************
> > > | > |
> > > | > | ----- Original Message -----
> > > | > | From: "Kat Street" <[log in to unmask]>
> > > | > | To: <[log in to unmask]>
> > > | > | Sent: Wednesday, September 25, 2002 5:43 PM
> > > | > | Subject: Re: illiquation.co.uk SUSPENDED
> > > | > |
> > > | > |
> > > | > | >
> > > | > | > Hi there,
> > > | > | >
> > > | > | > Firstly, the link you provided
> > > | > | > (http://www.supanames.co.uk/tandc.htm)
> > > | does
> > > | > | > not work which isn't helpful.
> > > | > | >
> > > | > | > Secondly, when I originally read the terms and
> conditions I
> > > | > | > understood multiple site hosting to mean hosting multiple
> > > | > | > sites belonging to
> > > | other
> > > | > | > users. All the pages in illiquation are my own,
> > and I plan to
> > > | > | > tie
> > > | them
> > > | > | > all together with a home page that links to
> everything. I
> > > | > | > just
> > > | haven't
> > > | > | > had a chance to do this yet.
> > > | > | >
> > > | > | > Will this be acceptable?
> > > | > | >
> > > | > | > I feel that it is extremely unjust that you have
> > suspended my
> > > | > | > service
> > > | with
> > > | > | > no warning at all. I emailed you last week because
> > I found a
> > > | .htaccess
> > > | > | > file in my filespace, and I received no response.
> This is
> > > | > | > extremely
> > > | bad
> > > | > | > treatment of your (paying) customers. As a former
> > > | > | > professional web developer in a major institution (the
> > > | > | > University of Nottingham), I was
> > > | in
> > > | > | > the position of recommending hosting services to people.
> > > | > | > Supanames
> > > | was
> > > | > | > on my list as a place that offered similar
> services to the
> > > | > | > University
> > > | of
> > > | > | > Nottingham (i.e. a unix server and PHP). However
> > your actions
> > > | > | > have seriously made me doubt the wisdom of this
> > > | > | > recommendation.
> > > | > | >
> > > | > | > Regards
> > > | > | > Kat Street
> > > | > | >
> > > | > | > -----------------------------------------------
> > > | > | > Dr Kat Street
> > > | > | > [log in to unmask]
> > > | > | > http://www.illiquation.co.uk/uonweb/
> > > | > | > ________________________________________________
> > > | > | >
> > > | > | > On 25 Sep 2002 [log in to unmask] wrote:
> > > | > | >
> > > | > | > | Dear Customer,
> > > | > | > |
> > > | > | > | re. Suspension of illiquation.co.uk on Wednesday 25
> > > | > | > | September 2002
> > > | 05:16
> > > | > | pm
> > > | > | > |
> > > | > | > | This is FORMAL NOTIFICATION that your website
> > > | > | > | (illiquation.co.uk)
> > > | has
> > > | > | > been suspended by the SupaNames.co.uk duty server
> > engineer for
> > > | breaking
> > > | > | > our Terms and Conditions of service. By breaking
> our terms
> > > | > | > and conditions of service you are in breach of contract.
> > > | > | > |
> > > | > | > | Our terms and conditions of service, to which
> you agreed
> > > | > | > | when
> > > | signing
> > > | > | > up, are located at http://www.supanames.co.uk/tandc.htm
> > > | > | > |
> > > | > | > | The reason for suspension, as filed by the
> > engineer, is as
> > > | > | > | follows:
> > > | > | > |
> > > | > | > | ---Engineer's notes---
> > > | > | > |
> > > | > | > | This virtual server has been suspended for the
> hosting of
> > > | > | > | more than
> > > | one
> > > | > | website within the server space. In detail this
> > includes the folders
> > > | of
> > > | > | uonweb & 4webteam which we consider to be seperate
> > non linked
> > > | > | websites which is against our terms and conditions of
> > service at
> > > | > | http://www.supanames.co.uk/index.php?page=terms
> > > | > | > |
> > > | > | > | ----------------------
> > > | > | > |
> > > | > | > | Breach of contract is very serious and this
> incident will
> > > | > | > | now be
> > > | passed
> > > | > | to our management team who will decide whether or not your
> > > | > | account will
> > > | be
> > > | > | reopened.
> > > | > | > |
> > > | > | > | Should you require any support with this matter in the
> > > | > | > | meantime
> > > | please
> > > | > | email [log in to unmask] quoting your domain name.
> > > | > | > |
> > > | > | > | Sincerely,
> > > | > | > |
> > > | > | > | Abuse Department (SupaNames Hosting Service)
> > > | > | > | [log in to unmask]
> > > | > | > |
> > > | > | >
> > > | > | >
> > > | > |
> > > | >
> > > | >
> > > | >
> > > |
> > >
> > >
> >
> >
> > ---------------------------------------------
> >
>
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