It has been suggested to me that we could have a dyn.dns host, ie dynamic (reassigns the DNS
from time to time). Has anyone any experience of running a site this way?
Evelyn Toseland
Webmaster
Faculty of Applied Sciences
UWE Bristol
On Mon, 30 Sep 2002 10:27:04 +0100 John Bennett <[log in to unmask]> wrote:
> I can recommend simply.com (formerly simplynames.co.uk) for an
> efficient and well supported service with which I have no connection
> other than as a satisfied customer.
>
> JB
>
> On Thu, 26 Sep 2002 19:17:33 +0100 Dr Kat Street
> <[log in to unmask]> wrote:
>
> > Well, well.
> >
> > It appears that Supanames are reading this mailing list. Following my
> > email about their dreadful service, they have decided that rather than
> > say, oh, trying to deal with the issues raised, they would rather cancel
> > my account completely.
> >
> > I would like to say they never made any effort to resolve the issue with
> > me. Had they, I might not have sent the email I did. They simply sent me
> > a series of unhelpful emails.
> >
> > Once again... not the best company to do business with.
> >
> > ---------- Forwarded message ----------
> > Date: Thu, 26 Sep 2002 18:04:32 GMT
> > From: [log in to unmask]
> > To: Kat Street <[log in to unmask]>
> > Cc: [log in to unmask]
> > Subject: Re: illiquation.co.uk SUSPENDED
> >
> > Hi,
> >
> > Following your unfair email containing sent out to a number of people today and
> > given that you have made an illegal breach of our terms we are unable to
> > continue our contract or business relationship with you.
> >
> > Following presentation by yourself of the original Netbanx reference number for
> > the account we will make a refund of any hosting fees left to run on this
> > account. Please note that we are under no legal obligation to continue your
> > contract with us or offer such a refund.
> >
> > We feel that you have acted unfairly and unprofessionally in this case by
> > corresponding with third parties in such a manner without giving us the chance
> > to show what you correspondance was sent and perhaps resolve the issue with
> > little effort. This chance has now passed and your actions have put us in this
> > position.
> >
> > Support
> > SupaNames.co.uk
> >
> > >
> > > I assume that you keep a log of emails that you have sent to people.
> > > Please send me a copy of the email you claim was sent to me, with full
> > > headers. I never received it. I would like to point out that I am
> > > entitled to this information under the Data Protection Act.
> > >
> > > Am I to assume you have to intention of un-suspending my account?
> > >
> > > I would like to reiterate, I think your service to customers is dreadful.
> > > I cannot believe that you have taken my money and then blocked all access
> > > to my files, including blocking my FTP access to files which BELONG to
> > > me. You say that you sent an email - I never received it. Even if you
> > > DID send this email (which I won't believe until I see a copy) it's still
> > > outrageous that you would entirely suspend someone's account with only ONE
> > > email's notice. Before taking action as serious as this you should notify
> > > people in writing. You should also give clear instructions as to what
> > > action can be taken to resolve the situation.
> > >
> > > Regards
> > > Kat Street
> > >
> > >
> > >
> > > On Thu, 26 Sep 2002, SupaNames Support wrote:
> > >
> > > | Hi,
> > > |
> > > | The email was issued as a direct response to yours - i.e. hitting reply in
> > > | an email application so this was not an error on the engineers part who, in
> > > | fact, had no part in sending the email to you. There was no "cock up"
> > > | apart from a file being incorrectly placed in your account which is
> > > | obviously a regrettable error.
> > > |
> > > | You can move your domain away from this organisation by following the link
> > > | at http://www.supanames.co.uk/support/transferaway.html
> > > |
> > > | Kind regards,
> > > |
> > > | SupaNames.co.uk Support
> > > |
> > > | *******************
> > > | Help & Support: http://www.supanames.co.uk/support/
> > > | Sales: http://www.supanames.co.uk/
> > > | Emergency 24 hour Error and fault reporting: 0706 9903 725
> > > |
> > > | SupaNames.co.uk is one of the UK's largest independent web hosts
> > > | *******************
> > > |
> > > |
> > > |
> > > | ----- Original Message -----
> > > | From: "Kat Street" <[log in to unmask]>
> > > | To: "SupaNames Support" <[log in to unmask]>
> > > | Sent: Thursday, September 26, 2002 8:11 AM
> > > | Subject: Re: illiquation.co.uk SUSPENDED
> > > |
> > > |
> > > | >
> > > | > I never received the earlier email. It appears that your engineer who
> > > | > accidently put the .htaccess file into the wrong account ALSO sent the
> > > | > email to the wrong person. This is an administrative cock up on your
> > > | > part, and is not my fault. If I had received an email, I would have done
> > > | > something to link the two sites I assure you. If you reinstate my
> > > | > account, I will put a home page in place and link all the pages together.
> > > | >
> > > | > Also, please tell me what the procedure is for transferring my domain
> > > | > name.
> > > | >
> > > | > Regards
> > > | > Kat Street
> > > | >
> > > | > ________________________________________________
> > > | >
> > > | > On Thu, 26 Sep 2002, SupaNames Support wrote:
> > > | >
> > > | > | Hi,
> > > | > |
> > > | > | A response was issued to your last support email apologising for the
> > > | fact
> > > | > | that an .htaccess file was loaded into your account in error. This was
> > > | part
> > > | > | of routine work being performed on another customer account and it is
> > > | > | believed that the engineer in question moved the file into the incorrect
> > > | > | account due to confusion over account names.
> > > | > |
> > > | > | Our last email also made you aware of the sub site hosting (which as
> > > | covered
> > > | > | by our terms and conditions at
> > > | > | http://www.supanames.co.uk/index.php?page=terms means the hosting of
> > > | more
> > > | > | than one website in each web hosting account. This does not state or
> > > | mean
> > > | > | that the sub site has to be operated or owned by another party). It
> > > | is
> > > | > | our view that promotion of the sub sites has occurred such as that
> > > | contained
> > > | > | within your email signature below. The two sites are not linked, are
> > > | > | designed differently and have been promoted separately as far as
> > > | evidence
> > > | > | shows.
> > > | > |
> > > | > | We noted that no action was taken by yourself to remove these sub sites
> > > | > | which is why, after a period of around 1 week, the suspension has been
> > > | made.
> > > | > | We feel that sufficient warning had been given in our earlier email to
> > > | you.
> > > | > |
> > > | > |
> > > | > | Kind regards,
> > > | > |
> > > | > | SupaNames.co.uk Support
> > > | > |
> > > | > | *******************
> > > | > | Help & Support: http://www.supanames.co.uk/support/
> > > | > | Sales: http://www.supanames.co.uk/
> > > | > | Emergency 24 hour Error and fault reporting: 0706 9903 725
> > > | > |
> > > | > | SupaNames.co.uk is one of the UK's largest independent web hosts
> > > | > | *******************
> > > | > |
> > > | > | ----- Original Message -----
> > > | > | From: "Kat Street" <[log in to unmask]>
> > > | > | To: <[log in to unmask]>
> > > | > | Sent: Wednesday, September 25, 2002 5:43 PM
> > > | > | Subject: Re: illiquation.co.uk SUSPENDED
> > > | > |
> > > | > |
> > > | > | >
> > > | > | > Hi there,
> > > | > | >
> > > | > | > Firstly, the link you provided (http://www.supanames.co.uk/tandc.htm)
> > > | does
> > > | > | > not work which isn't helpful.
> > > | > | >
> > > | > | > Secondly, when I originally read the terms and conditions I understood
> > > | > | > multiple site hosting to mean hosting multiple sites belonging to
> > > | other
> > > | > | > users. All the pages in illiquation are my own, and I plan to tie
> > > | them
> > > | > | > all together with a home page that links to everything. I just
> > > | haven't
> > > | > | > had a chance to do this yet.
> > > | > | >
> > > | > | > Will this be acceptable?
> > > | > | >
> > > | > | > I feel that it is extremely unjust that you have suspended my service
> > > | with
> > > | > | > no warning at all. I emailed you last week because I found a
> > > | .htaccess
> > > | > | > file in my filespace, and I received no response. This is extremely
> > > | bad
> > > | > | > treatment of your (paying) customers. As a former professional web
> > > | > | > developer in a major institution (the University of Nottingham), I was
> > > | in
> > > | > | > the position of recommending hosting services to people. Supanames
> > > | was
> > > | > | > on my list as a place that offered similar services to the University
> > > | of
> > > | > | > Nottingham (i.e. a unix server and PHP). However your actions have
> > > | > | > seriously made me doubt the wisdom of this recommendation.
> > > | > | >
> > > | > | > Regards
> > > | > | > Kat Street
> > > | > | >
> > > | > | > -----------------------------------------------
> > > | > | > Dr Kat Street
> > > | > | > [log in to unmask]
> > > | > | > http://www.illiquation.co.uk/uonweb/
> > > | > | > ________________________________________________
> > > | > | >
> > > | > | > On 25 Sep 2002 [log in to unmask] wrote:
> > > | > | >
> > > | > | > | Dear Customer,
> > > | > | > |
> > > | > | > | re. Suspension of illiquation.co.uk on Wednesday 25 September 2002
> > > | 05:16
> > > | > | pm
> > > | > | > |
> > > | > | > | This is FORMAL NOTIFICATION that your website (illiquation.co.uk)
> > > | has
> > > | > | > been suspended by the SupaNames.co.uk duty server engineer for
> > > | breaking
> > > | > | > our Terms and Conditions of service. By breaking our terms and
> > > | > | > conditions of service you are in breach of contract.
> > > | > | > |
> > > | > | > | Our terms and conditions of service, to which you agreed when
> > > | signing
> > > | > | > up, are located at http://www.supanames.co.uk/tandc.htm
> > > | > | > |
> > > | > | > | The reason for suspension, as filed by the engineer, is as follows:
> > > | > | > |
> > > | > | > | ---Engineer's notes---
> > > | > | > |
> > > | > | > | This virtual server has been suspended for the hosting of more than
> > > | one
> > > | > | website within the server space. In detail this includes the folders
> > > | of
> > > | > | uonweb & 4webteam which we consider to be seperate non linked websites
> > > | > | which is against our terms and conditions of service at
> > > | > | http://www.supanames.co.uk/index.php?page=terms
> > > | > | > |
> > > | > | > | ----------------------
> > > | > | > |
> > > | > | > | Breach of contract is very serious and this incident will now be
> > > | passed
> > > | > | to our management team who will decide whether or not your account will
> > > | be
> > > | > | reopened.
> > > | > | > |
> > > | > | > | Should you require any support with this matter in the meantime
> > > | please
> > > | > | email [log in to unmask] quoting your domain name.
> > > | > | > |
> > > | > | > | Sincerely,
> > > | > | > |
> > > | > | > | Abuse Department (SupaNames Hosting Service)
> > > | > | > | [log in to unmask]
> > > | > | > |
> > > | > | >
> > > | > | >
> > > | > |
> > > | >
> > > | >
> > > | >
> > > |
> > >
> > >
> >
> >
> > ---------------------------------------------
> >
>
> -------------------------------------------
> John Bennett
> Christ Church Web Room Lg16
> Canterbury Christ Church University College
>
> Ext: 2916 Direct Dial: 01227 782916
> E-mail: [log in to unmask]
> Homepage: www.cant.ac.uk
> -------------------------------------------
<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~
Do while Project<>Completed
if impossible = true then
rethink(approach)
set impossible = false
end if
loop
<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~<>~
Evelyn Toseland
Webmaster
Faculty of Applied Sciences
University of the West of England
Email: [log in to unmask]
|
