Hi all -
Am I right in thinking that unlike the slightly more solid and fixed
interpretation of contracts, service level agreements (which I recall came
in through Care in the Community 1992, correct me if wrong) can be varied
financially as well. Back then I worked in a respite care agency and social
services were always varying rates for client care - fairly predictably the
trend was downward for more care!
Thanks,
Pete,
Communityplus
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